Customer Service Coordinator
5 months ago
**The Opportunity**
Directly reporting to Manila Team Leader, this role will also work with teams across Asia and stakeholders in Australia.
**Key Responsibilities**
- Accurate and timely processing of customer orders using SAP CRM, processing of EDI orders from external customers and maintain customer interaction records in CRM
- Liaise with customers regarding back-order status and pricing discrepancies;
- Liaising with sales teams, logistics department, and warehouses to provide relevant information for fulfillment of customer orders/inquiries
- Investigate customer inquiries and respond to customer requests; investigate customer account disputes and arrange credits, where necessary.
- Complete ad hoc reporting; Assist other Customer Service team members with their workload, as required.
**Skills, Experience & Qualifications**
- Graduate of any Bachelor’s degree
- Exceptional written and verbal English communication skills
- Excellent problem-solving skills and can troubleshoot issues for customers
- Professional and can confidently speak with stakeholders
- Exceptional time management skills
- Can work efficiently even in mínimal supervision
**Other Desirable Skills**
- Knowledge of SAP is desired
**ASW Offers**
- A diverse, inclusive, and supportive company culture
- Competitive remuneration
- Opportunity to collaborate and work with global clients and stakeholders
- Medical benefits
- Great Paid Leave entitlements
- Team outings, travel opportunities, company parties/events, and other exciting activities
- Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia
- Industry and role-related training
- Ongoing career opportunities
LI-DC1
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