Segment Account Manager

5 months ago

Kuala Lumpur, Malaysia BD Full time

**Job Description Summary**: Our Account Manager is expected to work closely with the respective Key Account Manager and play a strategic role in managing high impact opportunities within the sales channel vertical. The success of this role will rely largely on your ability to maintain key relationships, and lead the execution of critical processes within the sales process.

We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**Key Result Area**

Maintain Strategic Relationships with Our Customer Accounts
- Proactively engage with existing customers to maintain strategic relationships
- Anticipate potential service problems and actively work towards addressing them
- Consolidate related data on customer satisfaction to drive better solutioning and recommendations
- Actively seek to understand the assigned account’s strategic priorities and developing appropriate value-added programs for them with a focus on holistic solution selling (i.e., packaging complementary products across business units as a holistic solution)

Ongoing Fulfillment and Delivery
- Accountable for the regular order-taking, fulfilment, and delivery post-conversion for assigned accounts
- Provide valuable insights on development of sales strategies to better meet customer needs prioritising a shift to holistic solution selling

Manage Distributor Performance
- Cultivate and build strategic relationships across a network of distributors to ensure fulfilment of customer orders
- Provide functional leadership to distributor salesforce teams in day-to-day demand generation
- Train and motivate distributor salesforce teams

Provide Insights on Sales Landscape and Forecast
- Provide valuable insights to sales forecasts as inputs into the overall demand planning and the Sales, Inventory and Operations Planning (SIOP) processes
- Analyse sales and industry trends and make appropriate recommendations to the KAM in an effort to ensure long-range planning needs pertaining to one’s area of responsibility are met

**Key Requirement**
- Bachelor’s Degree in the field of Business/Marketing/ Biological/ Medical Sciences/ Medical technology required
- Minimum 2+ years of relevant sales and/or accounts management experience preferably in a multinational pharmaceutical or healthcare company
- Experience with Hospital Segment / Medical & LifeScience Products
- Ability to build collaborative relationships and influence
- Adaptable communicator, able to work with all levels of staff/leadership (both internally and externally)
- Strong business acumen, able to translate data and information into meaningful business insights and clear recommendations
- Delivers a clear, compelling, and shared vision focused on delighting our customers
- Strong commercial background and aptitude with the ability to build collaborative relationships and influence
- Strong analytical, problem solving and critical thinking skills
- Self-motivated individual who is customer-focused and results-oriented
- Self-driven, seeks continuous improvement and proactively thinks ahead
- Excellent command of Bahasa and English (i.e., written and spoken)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: MYS Kuala Lumpur - Damansara Heights

**Additional Locations**:
**Work Shift**:

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