Customer Service Executive

4 weeks ago


Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

_**Singapore Bank in Malaysia looking for Customer Service Executive**_
- Support Singapore customers
- Ensures highest standard of service delivery on personalised phone services to our customers.
- Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services.
- Determine the needs of the consumers, make information clear, investigate every problem, and provide answers or alternatives.
- Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.

**Job Highlights**:

- Monthly fixed shift allowance
- Language allowance
- Transportation allowance (applicable for shift starts before 6am or ends after 12am)
- Quarterly performance bonus (KPI incentives)
- Annual performance bonus

**Requirements**:

- Must be able to read, speak and write in Mandarin
- Degree in any discipline
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service
- Possess a pleasant voice & good telephone etiquette
- Possess good communication skills (verbal and written English & Mandarin)
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

**Job Types**: Full-time, Permanent

**Salary**: Up to RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- What is your expected salary?
- Are you able to write in Mandarin?

**Language**:

- Mandarin (preferred)



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