Technical Assistant
6 months ago
Sunway Shared Services Sdn Bhd (Registration No. 200301000606 (603026-A))
Established in 2003, DIGITAL HUB seeks to add value by transforming IT support functions to bring higher returns to Sunway Group’s businesses. As a centre of excellence, DIGITAL HUB provides world-class support services to most IT projects within the Sunway Group, and delivers value through the standardization, consolidation and optimization of IT resources within the Group.
IT units within Sunway Group that have been consolidated into DIGITAL HUB include Construction, Building Materials, Trading & Manufacturing, Risk Management, Credit Leasing and Corporate Functions such as Human Resources, Finance, and Procurement, amongst others.
Responsible in incident management, documentation and other support related tasks to ensure the efficient delivery of our managed services.
**Responsibilities**:
- Collaborate with support teams to gather necessary information for troubleshooting and resolution.
- Maintain accurate incident records and documentation, ensuring timely updates and proper closure.
- Liaise between users, support teams and technical experts to provide status updates on incidents and service requests.
- Facilitate effective communication by relaying information and ensuring timely responses.
- Escalate complex technical issues to senior team members as needed.
- Participate in process improvement initiatives by identifying areas for optimization within the support function.
- To treat customers’ information and material as private & confidential and shall not at any time during or after the services, for any reason whatsoever disclose or permit to disclose to any person, or otherwise make use of or permit to be made use of any information and material relating to the customers’ technology, technical process, business affairs or finances.
- Any other duties assigned from time to time.
**Job Requirements**:
- Possess at least a Bachelor's Degree in Computer Science / Information Technology or equivalent.
- Fresh graduates are encouraged to apply.
- Applicants must be willing to work in Bandar Sunway.
- Full-Time position.
If you meet the qualifications for this position and are interested in joining a dynamic and growing team, please submit your resume and cover letter for consideration.
**Salary**: From RM1,500.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Work from home
Schedule:
- Monday to Friday
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