Operations Team Lead, Payment Operations, Global

24 hours ago


Kuala Lumpur, Malaysia Bank of America Full time

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Job Description**:
This role is responsible for Operations team oversight, ensuring the team meets deadlines and executes role aspects along with team co-ordination tasks. These individuals support continious business improvements. They review operations procedures, implement changes and ensure adherence to operations procedures. Also, they provide guidance to staff and may handle exception requests, referring more complex problems to a senior-level manager. The role requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work.

**Responsibilities**:

- Responsible for day to day resolution of problems and execution of deliverables within the business unit
- Provides functional expertise knowledge to projects or initiatives relating to the business unit
- Manages team workload and provides general oversight and direction to team
- Maintains internal operational and financial controls and works within risk appetite of the business unit
- Reviews processes to ensure they are efficient and implements process improvement opportunities

**Skills**:

- Business Knowledge
- Time Management
- Data Entry
- Problem Solving
- Organization
- Risk Management
- Overcoming Objections
- Workflow Management
- Strategic Thinking
- Procedure Development
- Planning
- Teamwork
- Oral Communication
- Microsoft Excel

**Job Band**:
H6

**Shift**:
**Hours Per Week**:
39

**Weekly Schedule**:
**Referral Bonus Amount**:
0



  • Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...


  • Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    Are you wanting to put your exceptional Team Leadership qualities, superior attention to detail skills and first-class communication abilities to work? Do you love working in a fast paced, vibrant, and energetic environment? Ezypay is a multi-award winning FinTech company established in 1996, specialising in the provision of subscription and recurring...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking...

  • Team Lead

    7 months ago


    Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    Specialization: at least 1 year Team Lead experience. Must have Global Payment, Financial Customer Complain background Target Onboarding Date: ASAP Salary Range: 5,500 - 6,500 Location: Kelana Jaya Type: Full-time Shift: 24/7 Pay: RM5,500.00 - RM6,500.00 per month Application Question(s): - Are you willing to work in shifts? **Experience**: - Team...


  • Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **What A Day Looks Like**: ***: - **Daily Funding reviews and processing.** ***: - **Daily data reconciliation and generation of reports.** ***: - **Statistics collation and analysis.** ***: - **Identify, analyse, and report abnormal funding situations or issues.** ***: - **Risk Analysis from a Funding Standpoint.** ***: - **Case...

  • Payment Operation

    4 months ago


    Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Summary Key Responsibilities: Manage both local and overseas remittance payment transactions. Ensure compliance with SWIFT requirements for international transfers. Investigate and resolve any payment or settlement discrepancies or disputes. Process data entry for remittance instructions. Respond to queries from internal and external customers...


  • Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...


  • Kuala Lumpur, Malaysia BID Operations Full time

    This is a key role in driving the growth and profitability of our brand including customer acquisition and retention. Your role is to focus on the local market initially with the opportunity to develop this into a global role. Due to growth, we are looking to hire an ambitious Digital Acquisition Marketing Manager to take our digital customer acquisition to...


  • Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imagination...


  • Kuala Lumpur, Malaysia BID Operations Full time

    As a regional team leader, you will lead and inspire a team of talented recruiters, fostering a collaborative and high-performance culture. You will also work closely with the global team leader and internal stakeholders across the organization to understand hiring needs, develop recruitment strategies, and implement best...


  • Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...

  • Sales Team Leader

    7 months ago


    Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert Job Title: Telesales Team Leader - Telematics Location: Kuala Lumpur Radius Payment Solutions Ltd is one of the world’s leading service providers to the fleet and logistics market. Radius was initially established in the UK in 1990 and now operates globally with offices across 5 continents and customers worldwide. We are an ambitious, strong...

  • Funding Associate

    8 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    **Company Overview**: BID Operations is a trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our client's business growth. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. As a leading company...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Requirements**: **Team Leadership**: - Inspire and empower a team of customer service representatives, guiding them towards success. - Set clear performance goals, provide regular feedback, and conduct performance evaluations to drive continuous improvement. - Cultivate a positive and collaborative team environment that fosters growth and...

  • Sales Team Manager

    7 months ago


    Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert **Job Title**: Inbound Sales Manager / Head of Sales - Telematics **Location**: Kuala Lumpur Radius Payment Solutions Ltd is one of the world’s leading service providers to the fleet and logistics market. Radius was initially established in the UK in 1990 and now operates globally with offices across 5 continents and customers worldwide. We...


  • Kuala Lumpur, Malaysia BID Operations Full time

    Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from...