Customer Service for Sea and Air
2 months ago
JOB VACANCY
POSITION - CUSTOMER SERVICE SEA/ AIR
LOCATION - BUKIT TINGGI, KLANG
SALARY - RM 3000-4000
Serve as liaison between document processing and customer regarding all Shipment details.
Assist Sales in Compiling Quotes by providing rates, tariffs etc.
Source and Negotiate freight rates from Shipping Carriers, Shipping Agents and Co-loaders
Work with Sales and Account implementation, ensuring a smooth transition from Sales to Operations.
Respond to and handle all daily customer service requests
Maintain contact with the airlines, shipping lines and trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
Answer all Customer inquiries promptly and notify customers of any delays in shipping and dispatching.
Issues billing based on approved charge codes and rates
Invoicing and collections follow-up
Provide weekly shipment & Sales Report Status.
Provide full range of administrative support for team when necessary.
Maintain good record keeping and filing system for all financial documents, office files and documentation.
Assist and supporting accounting tasks with billings, accounts receivables, accounts payable, operation administration and other matters as requested.
Establish and maintain cash controls for accounts receivable and payable as well as disburse petty cash by recording entry, verifying documentation.
Plan, organize and manage own workload to ensure your contribution to the company’s monthly reporting process is achieved in a timely and accurate manner
To conduct self in a professional manner at all times.
Ensure confidentially is maintained at all times.
Work effectively and efficiently with cross-functional teams.
Any other job assignment required by the superior from time to time.
To succeed in this role, you will need to have:
Minimum Diploma or equivalent, preferably Degree holder.
Minimum 1 year of experience in air and sea freight export customer service in freight forwarding industry.
Strong operations and industry knowledge.
Good communication and organizing skills.
**Salary**: RM3,000.00 - RM4,000.00 per month
Schedule:
- Fixed shift
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