Customer Service Executive(Sea Freight)

2 weeks ago


Port Klang, Malaysia Kerry Logistics (M) Sdn Bhd Full time

_**Job Highlights**_
- Friendly Working Environment
- Attractive Package
- Better Career Advancement
- **Job Description**_
- To handle and identify customer inquiries completely and accurately to the satisfaction of the customer
- Respond promptly to customer inquiries on booking confirmation and monitoring of shipment.
- Proactive in communication with oversea business partners.
- To identify and solve problems in a timely manner and find alternative solutions.
- Relationship with Airlines / Ocean liners.
- Co-ordinate with customer/agent & follow up relevant documents.
- Follow up CIPL & related documents for custom clearance purpose.
- Follow NOA with liner/co-loader.
- Monitoring of custom clearance status & update to customer/agent.
- Handle for haulage/transport arrangement.
- Update shipment status & required information to customer/agent.
- Preparing invoice to customer & arrange payment to vendor.
- Complete job costing
- To perform any ad-hoc tasks assigned by superior
- To carry out any other duties as instructed by superior from time to time.
- To perform any other duties as required by the Management from time to time.

**Requirement**

At least 1-2 year working experience in related field. Prefer junior executive specialized in Logistics.

**Job Types**: Full-time, Permanent

Pay: RM1,500.00 - RM5,000.00 per month

Application Question(s):

- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?

**Experience**:

- Freight forwarding industry: 2 years (preferred)
- Customer service: 2 years (preferred)
- Sea Freight: 2 years (preferred)
- Air Freight: 2 years (preferred)

**Language**:

- English (preferred)
- Malay (preferred)
- Mandarin (preferred)

Expected Start Date: 05/06/2024


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