Associate I

6 months ago

Bayan Lepas, Malaysia UST Global Full time

2 Openings- Bayan Lepas**Role description**:
Role Proficiency:
Follow the runbook/SOP to monitor track and co-ordinate to closure incidents/service requests

Outcomes:
1) Provide day to day monitoring support for respective work streams (NOC SOC)2) Work on incidents and SRs pertaining to respective work streams3) Track co-ordinate and close incidents and service requires according agreed service levels

Measures of Outcomes:
1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets - OLA Adherence4) Manage ticket backlog timelines - SLA adherence in managing ticket backlogs5) Adhere to defined process - # of Non-compliance events from internal/external audits6) % Completion of all mandatory customer and organization training requirements

Outputs Expected:
Monitoring:

- Understand Priority and Severity based on ITIL practice; understand agreed SLA with customer and adhere to SLAs
- Explain and communicate priority incidents to customer/stakeholders

Runbook Reference:

- Follow runbook for troubleshooting; notify lead in case of runbook update
- Report a mismatch in existing runbook to runbook owner

Elevation/Routing of tickets:

- Understand OLA between delivery layers (L1
L2
L3 etc)
adhere to OLA
route the tickets to relevant queue
initiate intimation respective teams/customer based on defiled process

Tickets Backlog:

- Follow up on tickets based on agreed timelines
manage ticket backlogs/last activity as per defined process

Collaboration:

- Collaborate with different towers of delivery for ticket resolution (within SLA)
document learning's for self-reference
- Collaborate with other team members for timely resolution of tickets
- Actively participate in team/organization-wide initiatives

Process Adherence:

- Understand organization and customer defined process.
- Consult with mentor when in doubt. Adhere to defined processes.
- Adhere to ITIL best practices.

Training:

- On time completion of all mandatory training requirements of organization and customer

Performance Management:

- Update FAST Goals in NorthStar
track
report and seek continues feedback from peers and manager

Skill Examples:

- Analytical ability to understand big picture of customer issues
- Strong interpersonal and communication skills
- Ability to co-relate failures
- Troubleshooting skills
- Securitya. Security Monitoring - SIEM-Console (work according to the playbook)b. Monitoring and Log Investigation/Correlationc. Malware Analysis / Forensicsd. Rule Logic Creation based on use cases or Attack vectors
- Database:a. Creation of tables indexes tablespaces etcb. Data Management Skills Analysing Data looking for patterns. Know how to find records sort review and other functions in DB.c. Usage of GROUP BY aggregate functions check duplicate keys. etc
- Quality Analysis:a. Ability to adhere to processes and procedureb. Ability to audit processes procedures and technology

Knowledge Examples:

- ITIL Framework- Fair understanding of customer infrastructure
- Basic hardware knowledge and troubleshooting
- Desktop support and Software Installation
- Networking:a. Basic Understanding of IP addressingb. Basic show commands in routers and switchesc. Familiar with basic troubleshooting tools such as ping/tracert/netstat etcd. Understand the network monitoring tools such as Nagios Cacti SolarWinds etce. Basic understanding of ticketing tools such as Service-now OR Remedy
- Security:a. Basic idea and threat hunting of Cyber Security Incident responseb. SIEM tools Like QRadar LogRhythm Splunk etc.c. External Threat Intelligence in any of the OSINT
- Server:a. Familiarity in OS backup basic network sharing and securityb. Basic hardware knowledge and troubleshootingc. Familiarity in working with monitoring tools like SCOM Nagios Solarwinds New relic etc.
- Storage & Backupa. Basic understanding of Storage & Backup technologyb. Basic understanding of Backup Restore and archive operationsc. Basic Understanding of Disk Drives RAID SAN Fabricsd. Basic Understanding of Storage & backup Monitoringe. Basic Understanding of Tape Libraries Backup Appliances Virtual tape Librariesf. Basic understanding of ticketing tools
- Monitoringa. Basic understanding of Networking conceptsb. Basic knowledge of infrastructure components
- Databasea. Basics of SQL and Relational DBs and normalization b. Data management concepts in systems like Excel MS Access MySQL Postgres etcc. Understanding the principles involved in a relational DB like how indexes triggers works etcd. Knowledge of SQL client and Database management tools
- End User Computinga. Basic end point knowledgeb. Basic knowledge on remote support tools c. MS office and other related productsd. Basic knowledge on browsers
- Basic network knowledge

Additional Comments:
What you’ll do - Be the first point of contact for our internal customers - by answering their questions, listening to what’s gone wrong for them, and improving their

  • Associate Iii

    6 months ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists Lead I - BPM.rnA Data Associate should independently...

  • Associate I

    6 months ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: Role Proficiency: A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should...

  • Associate I

    6 months ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: Role Proficiency: A Voice Associate should under continuous guidance be able to take customer support calls effectively and efficiently; follow the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should...

  • Associate I

    6 months ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: Role Proficiency: Work under constant supervision to close service requests generate reports and other tasks assigned by managers. Outcomes: - Successfully handle the software licensing related requests in acquiescence with the appropriate SLAs adhering to Compliance Guidelines and Procedures - Generate reports...

  • Electronics Technician I

    6 months ago

    Bayan Lepas, Malaysia NCS Global Technology Full time

    Experience: 1 - 3 years. - May require an Associate's degree or technical school certification. Background: 1. Electrical & Electronic (Diploma or equivalent) 2. If got audio background will be a plus.(optional) **Job Type**: Contract Contract length: 12 months Pay: RM1,800.00 - RM3,000.00 per month Schedule: - Monday to Friday

  • Associate I

    6 months ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: Able to help our supply inventory levels and negotiate with potential vendors. Will be responsible for learning company purchase policies and procedures and having communication skill. Outcomes: - Understanding the queries / clarifications and respond to the point. - Updating tracker related to procurement. - Understanding the Procurement...

  • Associate I

    6 months ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: **Skills**: Salesforce,Powerpoint,Excel,Sfdc **About UST**: UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose,...

  • Associate I

    6 months ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: Under constant supervision ensure effective handling and resolution of employee queries. Ensure implementation of various HR initiatives and actions as per the given guidelines. Outcomes: - Perform various administrative tasks as assigned within prescribed SLAs following guidelines - Assist in planning employee events Perform other...

  • Maintenance Technician/supervisor

    6 months ago

    Bayan Lepas, Malaysia EXCEL KOGYO SDN BHD Full time

    i. Responsible for all maintenance activities. ii. Assist in corrective maintenance as and when required. iii. Support management in delivering accurate production progress. iv. Responsible for control of production efficiency. v. To ensure purchase the correct part for the correct process. vi. Adhere to the relevant documented information to ensure...

  • Internship in Samples

    6 months ago

    Bayan Lepas, Malaysia Bosch Group Full time

    Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. **Job Description**: - To assist in Samples orders received,...

  • Associate I

    6 months ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: Execute test cases with accuracy and prevent incorrect product shipment by reporting business critical bugs. Position works under supervision Outcomes: - Able to complete the assigned test grid without deviation from given test steps - Determine product failures and report in test repository and bug tracker - Find 'out of box' product...

  • Associate I

    6 months ago

    Bayan Lepas, Malaysia UST Global Full time

    3 Openings- Bayan Lepas**Role description**: Role Proficiency: Execute test cases with accuracy and prevent incorrect product shipment by reporting business critical bugs. Position works under supervision Outcomes: - Able to complete the assigned test grid without deviation from given test steps - Determine product failures and report in test repository...

  • Document Control Specialist I

    6 months ago

    Bayan Lepas, Malaysia NCS Global Technology Full time

    KNOWLEDGE AND SKILLS REQUIRED - Proficient in Microsoft Office, Microsoft Excel, Microsoft PowerPoint and Microsoft Word - Can problem solve effectively. - Excellent time management skills. - Team orientated with ability to effectively interface with associates in all disciplines and functions. - Strong process adherence - Fluent level of English (written...

  • Delivery Manager I

    6 months ago

    Bayan Lepas, Malaysia UST Full time

    Role Proficiency: Under guidance deliver large and complex programmes within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $3-5 mil. Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer...

  • Lead I

    6 months ago

    Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in...

  • Debug Technician

    6 months ago

    Bayan Lepas, Malaysia Bosch Group Full time

    **Company Description** At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. **Job Description** Position Objectives**: - To trouble...

  • Logistic Officer

    6 months ago

    Bayan Lepas, Malaysia Bosch Group Full time

    **Company Description** At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. - In plant, responsible mainly for all shipment mode for...

  • Procurement Planner

    7 months ago

    Bayan Lepas, Malaysia Bosch Group Full time

    **Company Description** At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. 1. Responsible for the procurement activities of the...