Customer Service Executive

3 months ago

Johor Bahru, Malaysia TRENDCELL SDN BHD (JAYA GROCER) Full time

**About Jaya Grocer**

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

**Our Vision**:
Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

**Our Mission**:

- Provide a diverse variety of High Quality and Fresh Produce
- Offer attractive Best Value Pricing
- Ensure customers have the Best Shopping Experience
- To grow the business through successful Collaboration and Partnerships
- Practice the Values of Jaya Grocer every single day

**Our Values**:

- Teamwork
- Trust
- Integrity
- Customer Satisfaction
- Growth

These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and able to contribute towards our goals, join us

**Get to know the role**:
Organized and friendly on the phone, in person and using written communication. Interacting directly with customers to answer questions, solve problems, provide product education and a maintain company reputation for the high quality service.

**Role and Responsibilities**:

- Build sustainable relationship of trust with customer through interactive communications (face-to-face interaction)
- Responsible to attend customer inquiries, handle complaints, provide solutions and alternatives
- Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions
- Assist with product inquires, refunds and exchange
- Maintain good hygiene, proper grooming and pleasant decorum throughout the day
- Work together with other operational staffs to ensure customers receive efficient and courteous service
- Understand well about store layout to assist customers, e.g. Product placement
- Promote the selected products according to outlets promotions and festive season
- Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product
- Assist in general operational functions and ad-hoc assignments

**You should have**:

- Required language(s): English & Bahasa Malaysia. Mandarin language will be added advantage
- Minimum 1 year experience and background in customer service.
- Basic communication skills and interpersonal skills.
- Customer satisfaction oriented.
- Able to work independently with minimum supervision.

**Job Types**: Full-time, Contract

**Salary**: From RM2,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

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