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Key Account Manager

1 month ago

Penang, Malaysia Escatec Full time

Job responsibilities
- Be the Champion of the customer and the customer's voice throughout the factory. Effectively

communicate all customer requirements to appropriate departments. Ensure ESCATEC’s Customer
Service Policy is implemented for your customers.
- Prepare and continually update Customer Account Development Plans for your customers and

achieve agreed targets for sales and profit.
- Review and act where necessary on Customer Satisfaction Survey Results
- Prepare and follow up with customers on quotations, price feedback and price negotiations.
- Direct the materials sourcing team to solve sourcing problems for customers.
- Follow up on all start-up activity (NPIs) and hold scheduled reviews for customer projects to ensure
- all milestones meet committed dates. Prepare reports for customers and management.- Prepare business forecasts.
- Work with materials sourcing managers to ensure customer cost reduction programs are
- established and executed effectively.- Facilitate the customer’s interface with all other departments as required.
- Ensure internal customer business reviews are conducted effectively.

Job requirements
- Excellent interpersonal skills for effective communication at all levels, including with senior

management, customers at all levels of management, suppliers and factory personnel.
- Strong project management, business analysis and sales skills.
- Excellent English language skills, both written and verbal.
- Preferably have a Degree in Electrical / Electronic / Mechanical Engineering with a working

experience of 2 years or more in contract manufacturing in the electronics and/or plastic injection
moulding industry.
- Knowledge of tool making/moulding will be an added advantage.

Contact

Ms. GH Ho
Senior HR Officer
ESCATEC Electronics Sdn. Bhd.
Penang, Malaysia
+60 4 6113 228

**Key Account Manager required**
**in Penang