Call Center Executive

Key in details into the system - Answer and close enquires if possible - Route enquires to the appropriate personnel if required - Engage and recruit medical facilities to the network - Correspond with medical facilities with regards to network management - Provide admin support to the team - To identify and set up panel of Panel network of General...

Qualifications: **Requirements**: - Bachelor's degree or an equivalent diploma. - A dynamic leader with a proven track record of managing large and diverse teams across multiple workflows in a fast-paced environment, capable of handling rapid changes and ambiguity. - A minimum of 8 years of experience in operations, preferably in the BPO/ITES industry. - At...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai - **Job Details** - Company: Top BPO Malaysia - Job Title: Customer Success Specialist - Thai English Speaking - Location: GBS, Bayan Lepas,...

Qualifications: **Main Requirements**: - ** Bachelor’s degree** or **equivalent diploma** in any discipline - ** Minimum 1 years’ experience** **as QA in call center - Must be proficiency in **Mandarin **& **English **in terms of written, reading and speaking - Able to **start work immediately** is preferred. **Responsibilities**: **Key...

Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other departments to ensure smooth...

**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...

**Roles and responsibilities** - Managing large amounts of inbound and outbound calls in a timely manner - Attend to medical related calls, issuance of GLs - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a comprehensible way - Able to handle customer services...

Deliver prepared sales talks, reading from scripts that describe products in order to persuade potential customers to know more about our products and schedule appointments for sales representative to meet with prospective customers. - Explain products and answer questions from customers. - Obtain customer information such as name, address and enter...

Deliver prepared sales talks, reading from scripts that describe products in order to persuade potential customers to know more about our products and schedule appointments for sales representative to meet with prospective customers. - Explain products and answer questions from customers. - Obtain customer information such as name, address and enter...

**Roles and responsibilities** - Managing large amounts of inbound and outbound calls in a timely manner - Attend to medical related calls, issuance of GLs - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a comprehensible way - Able to handle customer services...

Job Scope: - Conduct outbound calls to potential clients to promote wellness programs. - Provide information about the services offered by the wellness center. - Schedule appointments and follow up with leads. - Maintain accurate records of calls and client interactions. - Collaborate with the marketing team members to develop effective telemarketing...

H Medical Centre (HMC) is a pioneer in the medical industry. HMC is not exactly a hospital, neither it is a normal outpatient clinic. It stands in-between, and falls under the category of Ambulatory Care Center by definition. It is an excellent choice for patients whose sicknesses are too severe to be treated as outpatients in a conventional clinic and at...

**Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...

**Job Scope** - To analyse, create and resolve tickets (if applicable). - To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests. - Identified and escalated priority issues per client specifications. - Displayed courtesy and strong interpersonal skills with all customer interactions. -...

**Location: Bayan Lepas** **Working days: 24/7 Rotational shift, 4 working days per week** **Working hours: 6am - 6pm/6pm - 6am (2 hours break)** **Job Descriptions**: - Manage large amounts of incoming calls - Provide accurate information to customers by using the right method - Handle customer complaints/queries and solve within time limit - Follow up...

Qualifications: **Main Requirements**: - ** Bachelor’s degree** or **equivalent diploma** in any discipline - ** Minimum 1 years’ experience** **as QA in call center - Must be proficiency in **English & Cantonese** in terms of written, reading and speaking - Able to **start work immediately** is preferred. **Responsibilities**: **Key...

Overview: **Job Summary**: - Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX) - Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM. -...

Overview: Job Summary **If you possess the attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!** Qualifications: **Main Requirements**: - ** Bachelor’s degree** or **equivalent diploma** in any discipline - ** Minimum 1 years’ experience** **as QA in call...

Overview: Job Summary **If you possess the attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!** Qualifications: **Main Requirements**: - ** Bachelor’s degree** or **equivalent diploma** in any discipline - ** Minimum 1 years’ experience** **as QA in call...

Responsibilities - Proven experience in customer facing roles (phone, chat, in person). - Passionate about delivering exceptional customer experiences. - Excellent communication skills, adaptable to different audiences. - Flexible problem-solving approach, committed to exceeding expectations. - Thrives in a team environment, eager to learn and grow. -...