Customer Service Associate
6 months ago
Responsibilities
- Proven experience in customer facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
- Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, call center knowledge.
- Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products.
**Requirements**:
- Fresh graduates are welcome with degrees or diploma holder.
- Must have English Language Proficiency (reading, writing, speaking and aural comprehension)
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Willing to work rotational shift.
- Willing to relocate to Penang.
Pay: RM2,500.00 - RM3,300.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Application Question(s):
- Can you work rotational shift ?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Bayan Lepas (required)
Ability to Relocate:
- Bayan Lepas: Relocate before starting work (required)
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