Customer Service Associate

6 months ago


Bayan Lepas, Malaysia Careers International Full time

Responsibilities
- Proven experience in customer facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.
- Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, call center knowledge.
- Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products.

**Requirements**:

- Fresh graduates are welcome with degrees or diploma holder.
- Must have English Language Proficiency (reading, writing, speaking and aural comprehension)
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Willing to work rotational shift.
- Willing to relocate to Penang.

Pay: RM2,500.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Rotational shift

Application Question(s):

- Can you work rotational shift ?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Bayan Lepas (required)

Ability to Relocate:

- Bayan Lepas: Relocate before starting work (required)



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