IT Service Management Lead
1 week ago
**Position : IT Service Management lead**
**Tenure: 6 months contract - renewable basis**
**Working location : KL**
**Working hours: Standard**
**Salary: RM 5500- RM 6500**
**Job responsibility**
- Lead and coordinate the functional and technical team
- Be client facing/at client site as L2 support to resolve system incident and problem
- Perform solutioning and lead execution for system enhancement
- Escalate to technical team to resolve technical issues and activities
- Stakeholder management - weekly and monthly report
**Job requirement**
- Experience in IT service management or related field.
- Strong familiarity with BMC Remedy and Helix ITSM technologies.
- Excellent communication and leadership skills.
- Ability to thrive in a fast-paced, client-centric environment.
- Bachelor's degree in Computer Science or relevant field preferred.
**Job Type**: Contract
Contract length: 6 months
Pay: RM5,500.00 - RM6,500.00 per month
Schedule:
- Monday to Friday
-
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