Training Manager

2 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Training Manager

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:Human Resources

Key Skills: Process Training Virtual Training Training and Development BPO training Training Management training capacity manager TTT certification to deliver trainings Should have 2-15 years of experience Training function / Has to be great at communication Should have 12-15 years of experience Training function / Has to be great at communication Training Manager Training Managerial Experience
- **Job Title**:Training Manager**

**Location**: Kuala Lumpur

**Work Type**: WFO

**Qualification**: Any Bachelor’s Degree preferably in HR, Education, Business Administration, or related field.

**Key Purpose**: The Training Manager typically works in an office environment providing inhouse training for various lines of business however the incumbent may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training

needs as per client. Conduct thorough assessments to identify training needs across various departments and job roles

**Key Attributes**:

- Analyze performance metrics, feedback, and skill gaps to determine training priorities. Design and develop training curriculum, materials, and resources tailored to meet specific job requirements.
- Create engaging and interactive training modules incorporating various instructional methods and

technologies.
- Facilitate training sessions, workshops, and seminars both in-person and virtually.
- Deliver training content effectively to ensure understanding and retention among participants.
- Develop evaluation methods to assess the effectiveness of training programs.
- Collect feedback from participants and stakeholders to make continuous improvements to training

initiatives.

**Required Competencies**:
- Provide ongoing support and coaching to employees to reinforce learning and development.
- Collaborate with managers to identify opportunities for individual and team improvement.
- Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities.
- Maintain accurate records of training attendance, feedback, and performance metrics.
- Ensure training programs comply with company policies, industry regulations, and quality standards.
- Stay updated on industry trends and best practices in training and development.
- Proven experience as a Training Manager or similar role in the BPO industry.
- Strong understanding of BPO operations, processes, and technologies.
- Excellent communication, presentation, and facilitation skills.
- Proficiency in instructional design principles and learning management systems.
- Analytical mindset with the ability to interpret data and make data-driven decisions.



  • Kuala Lumpur, Malaysia Cambridge Training Sdn Bhd Full time

    Cambridge Management and Cambridge Training are committed to provide value-added consultancy and training services to our clients. We shall adhere to the following Core Values to honour our commitments: - Constantly and consistently deliver our services with Positive IMPACT; - Meeting the requirements and expectations of our clients by getting to the root...


  • Kuala Lumpur, Malaysia AML Corporate Training & Services Sdn. Bhd. Full time

    Event Coordination - To manage and execute all aspects of corporate training events, including booking and scheduling, coordinating with vendors/suppliers. - To set-up and coordinating corporate training events, including logistics, invitations, and materials preparation. - To plan, organize and execute coordination & collaboration with respective parties...


  • Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    Conduct thorough assessments to identify training needs across various departments and job roles. - Analyze performance metrics, feedback, and skill gaps to determine training priorities. - Design and develop training curriculum, materials, and resources tailored to meet specific job - requirements. - Create engaging and interactive training modules...

  • Training Manager

    2 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: global payment systems regulations and compliance standards - Conduct thorough assessments to identify training needs across various departments and job roles. -...

  • Training Manager

    2 months ago


    Kuala Lumpur, Malaysia Convex Malaysia Sdn Bhd Full time

    Corporate training managers coordinate all the training activities and development programmes in a company. They also design and develop new training modules and supervise all the activities related to the planning and delivery of these programmes. Bachelor's or Equivalent

  • Training Manager

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Convex Malaysia Sdn Bhd Full time

    Corporate training managers coordinate all the training activities and development programmes in a company. They also design and develop new training modules and supervise all the activities related to the planning and delivery of these programmes.Bachelor's or Equivalent

  • Training Manager

    2 months ago


    Kuala Lumpur, Malaysia Valiram Full time

    **KEY AREAS OF RESPONSIBILITIES**: - Identify current challenges in customer service across the division. - Customize training program according to the needs of the brands, with emphasis on Rolex & Tudor. - Plan out a monthly and yearly training calendar. - Work closely with brand managers for updates and insights pertaining to the brand standards and...

  • Training Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Training people Management Quality Analyst skills - Construct searches and reports designed for automated analysis and topic identification in recorded conversations...

  • Training Manager

    2 months ago


    Kuala Lumpur, Malaysia HLA GARMENT (MALAYSIA) SDN BHD Full time

    Career Development Direction: Store managers that performed well will be promoted to professional store managers which responsible for setting up new stores, training store staff and management positions. After the smooth functioning of the day-to-day operations of the store, they will hand over the new opened store to the store manager and continue to set...


  • Kuala Lumpur, Malaysia HealthTech Academy Full time

    **Training Operations Manager** **Job Locations**:Malaysia (remote) **Job Type**:Regular, Full-Time **Working hours**:8 am - 5 pm CST **About HTA**: **About the role**: As a Training Operations Manager at Health Tech Academy, you play a pivotal role in executing our learning programs, ensuring the effective delivery of training, and managing our team of...


  • Kuala Lumpur, Malaysia STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **The Difference You Will Make**: As our business grows, we are looking to further strengthen our Asia Pacific Service business by hiring a **Service Training Manager** to align the vision...


  • Kuala Lumpur, Malaysia Teleperformance Full time

    Overview: **Position Summary**: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HealthTech Academy Full time

    Training Operations ManagerJob Locations:Malaysia (remote)Job Type:Regular, Full-TimeWorking hours:8 am - 5 pm CSTAbout HTA:About the role:As a Training Operations Manager at Health Tech Academy, you play a pivotal role in executing our learning programs, ensuring the effective delivery of training, and managing our team of coaches. Your focus will be on...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Kuala Lumpur, Malaysia Standard Chartered Full time

    **Job***: Institutional Banking **Primary Location***: Asia-Malaysia-Kuala Lumpur **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 30/Aug/2023, 2:57:57 AM **Unposting Date***: Ongoing **Role Responsibilities** **Strategy** - Responsible in managing Shariah Training functions and infrastructure to allow SCSB to be managed in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Job Purpose: As the Senior Training Manager, you will be responsible for designing, developing, implementing, and managing effective learning programs. You will enhance the skill set of the sales staff, supporting continuous learning within the Business Distribution & Development Division and various distribution channels to support the organization's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Job Purpose: As the Senior Training Manager, you will be responsible for designing, developing, implementing, and managing effective learning programs. You will enhance the skill set of the sales staff, supporting continuous learning within the Business Distribution & Development Division and various distribution channels to support the organization's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time

    Overview:Position Summary:The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client,...

  • Vp, Training Manager

    3 weeks ago


    Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • HR & Training Manager

    2 weeks ago


    Kuala Lumpur, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    We are looking for a Talent **HR & Training Manager** for our organization who leads our employee development initiatives by hosting a training program, responsible for recruiting suitable talents for the company besides conducting training for internal staff and educational, learning programs. **Duties & Responsibilities: -** **Learning & Development** -...