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Administration & Customer Service Executive

6 months ago

Bangsar, Malaysia Urban Ace Property Management Full time

We are looking for **Administration &** **Customer Service Executive **located at **The Establishment, Bangsar** and this role will be responsible to communicate with visitors or guests or customers at the reception.

**RESPONSIBILITIES**
- Ensure the reception/information counter is in good presentable order at all times.
- Process all visitors, guests and customers accordingly
- Provide visitors, guests and customers with directions and information.
- Answer, record, and process all calls, requests, questions, or concerns; follow up to ensure each has been met to satisfaction.
- Notify Security of any reports of any incident.
- Welcome and acknowledge visitors, guests and customers according to company standards.
- Anticipate and address customers service needs.
- Answer telephones using appropriate etiquette.
- Provide administrative support in other activities where required.
- File paperwork or documentation.
- Carry out any other duties as and when instructed by the Management from time to time.

**REQUIREMENTS**
- No experience necessary as training will be provided. Previous reception, hotel-related or customer service experience would be an added advantage.
- Pleasant disposition with strong interpersonal and communication skills.
- Required language(s): English, Bahasa Malaysia (conversant in more than two languages will have an added advantage).
- Willing to work in 2 shift cycles (morning (8am to 4pm) or afternoon (12pm to 8pm), no night shift), over some weekends on rotation and on some public holidays on rotation.
- Full-Time position(s) available.

**BENEFITS**
- EPF, SOCSO, EIS
- Annual leave
- Medical & dental benefits
- Group Hospitalization & Surgical insurance
- Group Personal Accident insurance
- Training & development opportunities
- Free parking
- Easy access to Bangsar LRT station (LRT station just 150 metres away or a 3 minute walk)

**Job Type**: Permanent

**Salary**: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Holidays
- Weekend jobs

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you willing to work on weekends and public holidays?
- Are you willing to work rotational shifts (morning or afternoon)?
- What is your expected salary?

**Experience**:

- hotel related: 1 year (preferred)