Customer Service Executive

3 weeks ago


Kuala Lumpur, Malaysia Polymorph Recruitment Full time

Position: Customer Service
Location: : Sri Putramas 1 Clubhouse (Sri Putramas 1, Jalan Putramas 1, Off, Jln Kuching, 51200 Kuala Lumpur, Federal Territory of Kuala Lumpur)

**Responsibilities**:

- Respond to customers inquiries
- Proactively engage with potential customers to promote tuition services
- Assist with admin task such scheduling class, manage students records and database.

**Qualifications and Skills**:

- Foundation/Diploma and above
- Proven experience in customer service and sales roles, preferably in an educational or online service setting.
- Excellent communication skills, both written and verbal, in English and Bahasa Malaysia (BM), with a friendly and professional demeanor.
- Strong problem-solving abilities and the ability to handle customer complaints with empathy and efficiency.
- Proficient in using Google Docs and Google Sheets to manage customer records, sales data, and administrative tasks.
- Familiarity with online learning platforms such as Zoom and basic technical troubleshooting is desirable.
- Must have own laptop and reliable transportation for occasional in-person meetings or events.
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.

**REMUNERATION PACKAGES**:
Basic: RM 2,000 to RM 3, 3000
EPF, SOCSO, EIS

**Benefit**:
Annual Leave.
Working Days: 5.5 days' work week (Mon to Saturday)
- **Working Hours: 12pm to 6pm (Monday to Wednesday), 2pm to 11pm (Thursday - Friday), Saturday (sometimes)**_

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,300.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)


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