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Customer Service Digital Banking- Mandarin

4 months ago

Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

_Nature: Banking Call Center _

Position: Customer Service Executive

Full-Time position: 12 Months Contract

Working Location: CP Tower, Petaling Jaya

Basic Salary: RM 2,400- RM3,000 ( Monthly)

Language Allowance: RM 500 (mandarin speaker only)

KPI Allowance: depending on performance

Training 3 weeks provided

Working Days: Monday - Sunday (5 working days & 2 rotational off days )

Working Hours: (7.00 am - 4.00 pm, 9.00am - 6.00pm, 02.00 pm - 11.00pm, 10.30pm - 7.30am)

2. Providing accurate information and resolving customer issues related to digital banking products and services.

3. Maintaining a high level of product knowledge to effectively support customer need

4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.

5. To meet the Key Performance Indicator (KPI) monthly.

6. Collaborating with cross-functional teams to improve processes and customer experience.

7. Demonstrating empathy and understanding when dealing with customers.

8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.

**Job Requirement**:
1. Possess a Diploma or Degree in related fields.

2. Minimum of 1-2 years of customer service experience in a contact center environment.

3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).

4. Excellent verbal and written communication skills in English is mandatory.

5. The ability to speak in Mandarin will be an added advantage.

6. Strong interpersonal skills and the ability to build rapport with customers.

8. Proficient in Microsoft Office and experience working with CRM systems.

9. Familiarity with digital banking products and services.

10. Ability to work flexible hours, including weekends (24/7)

**Salary**: RM2,400.00 - RM3,000.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Application Question(s):

- When are you available to start work?
- what is your expected salary?

**Experience**:

- Call Center: 1 year (required)

**Language**:

- Mandarin (required)

Expected Start Date: 04/22/2024