Lead Analyst, Operations

5 months ago


Kuala Lumpur, Malaysia AIA Full time

Are you ready to shape a better tomorrow?_

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

2) First point of contact to respond to queries from AIA’s Business Users/Vendors and to provide solutions based on existing knowledge base/Admin guide.

3) Cross Functional Team Collaboration as when and required

4) Responsible for interacting with Business Users/Vendors on a day-to-day basis, to understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner.

5) Ability to work independently in a 24/7 environment with mínimal supervision if required.
- Deliverables and Responsibilities_
- Provide support services meeting agreed SLA
- Provide Dashboard/Report showing supporting tickets statistics & analysis
- Planning, execution & monitoring for assigned tasks
- Initiate improvement tasks whenever necessary
- Provide Local BU communication plan, contents and manage local BU responds
- Support Portfolio Delivery Lead in BAU maintenance
- Manage risk, resolve issues, escalate whenever appropriate
- Oversee regular operation tasks
- Manage and maintain relationships with other teams
- Complete and gain timely approvals for necessary governance documents

Achieve audit compliance for team activities & deliverables
- Build a career with us as we help our customers and the community live healthier, longer, better lives._



  • Kuala Lumpur, Malaysia Baker Hughes Full time

    **Lead FP&A Operations Analyst** **Would you like to take ownership of our financial planning and analysis?** **Would you like to make a difference for a region financial and operational processes?** **Be part of a successful team** We provide industry-leading products and services that optimize the extraction, production and processing of energy. Our...

  • Junior Risk Analyst

    5 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    We are a rapidly growing company based in Australia and currently expanding our presence in Malaysia. As a Junior Risk Analyst, you will have the opportunity to gain valuable insights into financial markets and contribute to our growth. We are seeking individuals who are enthusiastic about learning, possess keen attention to detail, strong numerical and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...

  • Data Analyst

    6 months ago


    Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...


  • Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...

  • Team Lead

    2 months ago


    Kuala Lumpur, Malaysia Cognizant Full time

    **Position**: Team Lead (Operations) **Work Location**: Kuala Lumpur, Malaysia **Tenure**: Fixed-term contract **Working mode**: Hybrid, currently still work from home **Job Expectations**: - Technical know-how - Ability to quickly understand technical and conceptual nuances of Online Maps and tools - Managing and overseeing the activity of the team of...


  • Kuala Lumpur, Malaysia Baker Hughes Full time

    **Financial Reporting Analyst - Lead** **Would you like to develop world-class Finance skills?** **Would you like to develop your career with a Global Energy company?** **Be part of a team that keeps moving** Our Finance team provides the insight and accuracy to support our global operations. We are a key partner to the business, delivering strategic...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Synopsis Sdn Bnd Full time

    **Lead Analyst, Cloud Security Operations** **Responsibilities**: - You are required to provide regular updates about team progress to Senior Management and other Stakeholders - You have to responsible for all operational tasks are completed within the agreed SLAs - You have to coordinate operations management of the cloud security tools (Prisma Cloud,...


  • Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...

  • Business Analyst Lead

    6 months ago


    Kuala Lumpur, Malaysia TribeHired.com Full time

    **Designation**:Business Analyst Lead **Vertical**:Global Delivery The position will be a part of Company’s S.P.A, offering Digital Solutions in BFSI sector focusing on primarily Analytics & Scoring services, Credit Management solutions, Decision solutions, Collections, Digital Underwriting and Business Information Reports. Role will be based in Kuala...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics,...

  • Operations Analyst

    6 months ago


    Kuala Lumpur, Malaysia Noventiq Full time

    **Noventiq** is hiring!** Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers’ businesses, connecting 75,000+...


  • Kuala Lumpur, Malaysia Eames Consulting Full time

    Cyber Security Operations Centre Lead Are you an experienced Cyber SOC Lead with experience working with a Managed Security Service Provider (MSSP)? If you are equipped with both technical hands-on skills as well as leadership experience, you could be the next Cyber Security Operations Centre Lead our client is looking for! As Cyber SOC Lead, you will be...

  • Team Lead

    6 months ago


    Kuala Lumpur, Malaysia Cognizant Full time

    **Position**: Team Lead (Maps Operation) **Work Location**: Kuala Lumpur, Malaysia **Tenure**: Fixed-term contract **Working mode**: Hybrid, currently still work from home, normal working hour **Key Responsibilities**: - Technical know-how - Ability to quickly understand technical and conceptual nuances of Online Maps and tools - Managing and overseeing...


  • Kuala Lumpur, Malaysia Abhidi Solution Full time

    Our Global Operations Command Center function needs an Operations Command Center Analyst to join our growing team in Kuala Lumpur, Malaysia. We are looking for a professional with a mix of experience in both information technologies and business administration. **Duties and Responsibilities**: - Serve as a liaison and strategic change agent for the...

  • Business Analyst

    6 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

  • Business Analyst

    5 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    5 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    6 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...


  • Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full time

    Analyst, Accounting Operations **Company**: MMC Corporate **Description**: **Marsh McLennan** is the world's leading professional services firm in **risk, strategy **and **people.** We bring together experts from across our four global businesses - **Marsh, Guy Carpenter, Mercer **and **Oliver Wyman** - to help make organizations more successful and...