Lead Analyst, Operations
5 months ago
Are you ready to shape a better tomorrow?_
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
2) First point of contact to respond to queries from AIA’s Business Users/Vendors and to provide solutions based on existing knowledge base/Admin guide.
3) Cross Functional Team Collaboration as when and required
4) Responsible for interacting with Business Users/Vendors on a day-to-day basis, to understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner.
5) Ability to work independently in a 24/7 environment with mínimal supervision if required.
- Deliverables and Responsibilities_
- Provide support services meeting agreed SLA
- Provide Dashboard/Report showing supporting tickets statistics & analysis
- Planning, execution & monitoring for assigned tasks
- Initiate improvement tasks whenever necessary
- Provide Local BU communication plan, contents and manage local BU responds
- Support Portfolio Delivery Lead in BAU maintenance
- Manage risk, resolve issues, escalate whenever appropriate
- Oversee regular operation tasks
- Manage and maintain relationships with other teams
- Complete and gain timely approvals for necessary governance documents
Achieve audit compliance for team activities & deliverables
- Build a career with us as we help our customers and the community live healthier, longer, better lives._
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