Payment-channel-operations-1-year-contract

7 days ago


Petaling Jaya, Malaysia Celcom Axiata Berhad Full time

**Responsibilities**:
**JOB DESCRIPTION**
- Assisting to manage assigned amounts due from selected collection agencies to Celcom, and ensure that the yare reconcilable and collectible, via efficient and effective processes and systems integration (where possible)end-to-end, whilst maintaining good customer experience.

**ACCOUNTABILITIES /KEY RESPONSIBILITIES**
- Timely completion of assigned collection agencies’ receivables reconciliation process.
- Assisting to analyze assigned collection agencies’ receivables ageing and reconciliations, and working to identify causes for non-compliance of collection agencies to contacted SLAs, as well as unreconciled items, and resolving them.
- Proper and timely resolution of payment-related complaints from postpaid customers.
- Accurate, complete and timely uploading of collections received via Payment Gateway.
- Assisting in accurate and timely preparation of monthly reports for internal stakeholders, and also for review by superiors.
- Develop Standard Operation Process (SOP) for new channel and review current SOP to jive with latest operational matters.

**QUALIFICATIONS, EXPERIENCE & SKILLS/COMPETENCIES**
- Minimum qualification of diploma in Finance-related field or Business Management.
- Strong in Microsoft Office suite, especially Excel.
- Minimum of 3 years of experience.
- Extensive background in Finance operations and reconciliations, or accounting would be a strong advantage.
- Experience in Telecommunications industry is preferred.

Benefits



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