Sales Manager(Luxury)
2 weeks ago
**Job Title: Sales Manager**
**Location: Petaling Jaya**
**Salary Range: RM10000-RM15000**
**Industry: Car Dealership**
**Responsibilities**:
**Dealership Operation**
▪ Ensure that sales targets are met by holding daily check-ins with sales team, to set
objectives and monitor progress
▪ Create and execute a strategic sales plan that expands our customer base and extends
the company's reach
▪ Implementation of distinct standards in delivering a consistent consumer-focused retail
experience
▪ Maintain good relationship with the principal, and its alliances
▪ Work respectfully with various stakeholders (both internal and external), towards developing
and executing cross-functional activities in improving overall sales performance
▪ Deliver accurate and timely reports using appropriate sales tools and processes, and
maintain all relevant information about customers, prospects, leads and campaigns
▪ Deliver reports such as segment & competitors’ performance, dealer activities, sales
progress and forecasting
▪ Oversee the management of entire customer journey - from acquisition, consultation, test
drive, order placement to new car delivery phase in accordance to the approved
processes and standards
▪ Assist sales executives in closing deals and managing customer complaints, as the need
arises
▪ Organize and manage showroom activities, and ensure compliance of showroom
operations standards
▪ Develop a network that generate new prospects for the business
▪ Possess a comprehensive knowledge of competitors, to support internal sales strategy
towards achieving commercial target
▪ Ensure correct use and full follow up of Salesforce and prospects data management
▪ Drive understanding of Dealer Composite Program within Sales department
▪ Manage and monitor inventory, to ensure proper vehicle stock level and age
▪ Ensure merchandise and personalization corner are well managed and up-to-date
▪ Promote and sell (if need be) events and activities to customers
Management
▪ Ensure functional scorecards and dealer performance indicators are met (e.g., NPS)
▪ Define control parameters for Sales Executives
▪ Active communication with Sales and Aftersales departments to ensure business alignment,
and identify additional opportunities
▪ Monitor sales executives’ sales process to ensure maximum customer satisfaction
▪ Monitor sales executives’ activities and ensure a timely, accurate follow-up with prospects
▪ Ensure the correct sales proposition of accessories and Extended
Warranties
▪ Promote collaboration between Sales, Marketing and Aftersales Dept in order to grant the
full support to sales targets in coordination with the General Manager
**Human Resource**
▪ Motivate sales executives towards targets achievement
▪ Identify knowledge gaps within the team and develop plans for filling them
▪ Manage hiring and resignations related to sales team, in coordination with COO
▪ Manage new sales executives’ orientation, target-setting and on-job-training
▪ Accountability of sales staff with most up-to-date training requirements for product and
process
**Requirements**:
▪ At least a Bachelor's Degree/ Post-Graduate Diploma/ Professional Degree in Business
Studies/ Administration/ Management or equivalent
▪ At least 5 year(s) of working experience in managing sales in a corporate setting, preferably
with luxury/continental automotive brands with a proven track record
▪ Passionate in promoting brand uniqueness and providing premium service beyond
expectations
▪ Possess the values of responsibility, integrity, respect, and discipline
▪ Proven record of success with the entire sales process, from planning to closing
▪ Excellent communication, interpersonal, and organizational skills
▪ Superb leadership ability
▪ Excellent command of written and spoken English and Bahasa Malaysia. Other languages
are of an added value
**Salary**: RM10,000.00 - RM15,000.00 per month
Application Question(s):
- Do you have experience with luxury items ?
- Are you comfortable with travelling across Malaysia?
- Are you willing to relocate to KL?
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