Customer Service Executive
2 months ago
**Responsibilities**:
- Provide customers with high-quality business consulting services and help customers solve problems through online communication.
- Continue to follow up key customers or key issues and provide reasonable and effective solutions to improve customer satisfaction.
- Communicate with users to maintain daily customer relations and provide efficient and professional services.
- Actively participate in team suggestions and be able to make certain suggestions and optimizations.
- Handle inbound calls, live chat, and other service methods.
- Provide accurate, valid, and comprehensive information.
- Follow communication procedures, guidelines, and policies.
- Support other business units with customer liaison and documenting requests.
**Work requirements**:
- Diploma or above in any related field.
- Working hours 9am - 6pm (Monday to Friday)
- Must be able to work alternate Saturdays (9am - 1pm)
- Have a strong ability to learn quickly and self-motivation, strong resistance to pressure and strong sense of responsibility.
- Have a pioneering spirit, can find breakthroughs in the face of new business, and unite the team to promote business development.
- Strong communication, coordination, and problem-solving skills
**Salary**: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Expected Start Date: 07/03/2023
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