Asst Manager, Service Desk Operation

**Service Desk Analyst** The Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The...

Position: Service Desk Analyst Based office: Cyberjaya Salary offer: up to RM3,520 Contract: 6 months The incumbent is expected to undertake the following duties and responsibilities: - **Recommend an appropriate course of action to resolve tickets or escalate accordingly.** - Ensure that tickets which cannot be resolved at this level are escalated to the...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

Service Desk AnalystThe Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The Service...

**Responsibilities** - To diagnose and troubleshoot end-users’ problems with various IT tools. - To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. - Log IT requisition/problems for end-users into Ticketing System (Service Now) - Escalate to 2nd level support group when required with detailed...

Service Desk - Japanese Speaker: Publication Date: Apr 30, 2024 RefNo:Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000Who we are.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.Learn more on Advancing what mattersThe future is our choiceAt Atos, as the global leader in secure and...

Position: Service Desk AnalystBased office: CyberjayaSalary offer: up to RM3,520Contract: 6 monthsThe incumbent is expected to undertake the following duties and responsibilities: - Recommend an appropriate course of action to resolve tickets or escalate accordingly. Ensure that tickets which cannot be resolved at this level are escalated to the next level...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**Service Desk - Japanese Speaker**: - Publication Date: Apr 30, 2024- Ref. No: 509149- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At...

**Service Desk - Japanese Speaker**: - Publication Date: Apr 30, 2024- Ref. No: 509149- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At...

_Main Job Tasks and Responsibilities:_ Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. Respond to user inquiries, diagnose problems, and guide users through stepbystep solutions in a clear and concise manner. Escalate complex issues to appropriate IT personnel and...

Responds and addresses customers' problems in a timely manner utilizing our support system - Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required. - Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries - Provides feedback on tools, resources,...

Job title: Service Desk Analyst - KoreanLocation: Cyberjeya MalaysiaJob type: PermanentRoles and Responsibilities Experience of working in a large customer focused environment; At least 1 year's experience in a customer service industry, preferably IT based; At least 2 years experience of working in a helpdesk/customer handling environment; Fresh graduates...

**Job title: Service Desk Analyst - Korean** **Location: Cyberjeya Malaysia** **Job type: Permanent** **Roles and Responsibilities** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

What you'll be doing: Spends the required number of hours of online time per day on the phones assisting clients. Should resolve cases primarily at desk via remote method. Able to own, maintain and resolve all cases which is assigned to you end to end. Achieves at minimum a level 3 or above in their Key Responsibility Area goals. Directly handles escalated...

IT Service Desk/ Helpdesk Japanese /Korean Speaker At least JLPT N Training is provided.- for Korean speaker at least TOPIK Level 5-6Salary: RM4, RM5,000.00 per monthBenefits: Health insuranceSchedule: Monday to FridayAbility to commute/relocate: Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)Language: Korean...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...