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Intern IT Executive
2 weeks ago
Job Responsibilities:
- Provide level 1 onsite IT support services to internal users
- Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning.
- Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines
- Maintain and monitor computer room equipment's and facilities
Job Requirements
- good English ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance
- Basic knowledge about network troubleshooting such as ping, telnet etc.
- Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc.
- Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction
- ITIL certification preferred, with experience in IT technical support for multinational companies.
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