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Customer Success Specialist T- Taiwanese Speaker

4 weeks ago

Air Itam, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Customer Success Specialist
- Taiwanese Speaker

Location - George Town ,Penang, Malaysia.

**Salary**: RM 5,500 - 7,000 + Housing Allowance RM 600

Start Date: 26th April, 2024

Education: Degree /Diploma (SPM not allowed)

Rotational shifts - Mon-Fri 9 am-10 pm, Sat-Sun 9 am-6 pm, No Night Shifts

Head Counts: 10

Language
- Taiwanese + English

Must have B2 level English Language proficiency (reading, writing, speaking)

**REQUIREMENTS**:

- Looking for Native Taiwanese who has CS background of min 6 months work experience in customer support in any industry. Must be able to speak, read and write in Taiwanese.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

Technical Skills:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

RESPONSIBILITIES:

- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM7,000.00 per month

Application Question(s):

- what nationality are you?
- Are you willing to relocate to Malaysia?

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