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Customer Success Specialist- Japanese Speaker
3 months ago
Vacancy: Customer Success Specialist
- Japanese Speaker
Location - George Town ,Penang, Malaysia.
**Salary**: RM 9000- RM 11,000 + Language Allowance: 1000RM + Housing Allowance : 600 Rm
Start Date: 30th April, 2024
Education: Degree /Diploma (SPM not allowed)
Hours of Operation: Rotational Shifts, 24*7
Head Counts: 30
Language
- Japanese + English
Must have B2 level English Language proficiency (reading, writing, speaking)
**REQUIREMENTS**:
- Looking for Native Japanese who has CS background of min 1 Year of work experience in customer support in any industry. **Call centre experience is not a ‘must’ but would be a distinct advantage.**
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Must be able to speak, read and write in Japanese.
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
RESPONSIBILITIES:
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client
**Job Types**: Full-time, Permanent
**Salary**: RM9,000.00 - RM11,000.00 per month
Application Question(s):
- What nationality are you?
- Are you willing to relocate to Panang, Malaysia?