Airlines Site- Customer Support Representative

(1) The Airline Station Manager job is extremely important, not only are they in charge of all the flights, but they are also in charge of a host of other things in connection with airline flights. (2) The Airline Station Manager is also responsible for all the in flight services. They have to ensure that all the passengers in the flight are served well....

**Job Title: Japanese Customer Support Representative (Airlines) - NO NIGHT SHIFT** **Location**: Kuala Lumpur, Malaysia **Work Schedule**: - Monday to Sunday Shift from 8 am to 8 pm - 5 days per week (9-hour shift per day with 1-hour break) **Employment Package**: - Competitive basic salary up to MYR 10,000 per month - Comprehensive training provided -...

**Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA). **Key...

**Reports To**: Manager, Airlines Quality & Performance Measurement **Role Purpose**: To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA). **Key...

**Reports To**: - Manager, Airlines Quality & Performance Measurement **Role Purpose**: - To support Manager QPM and Senior Analyst / Auditor to ensure caterers are consistently comply with HALAL, Hygiene and HACCP requirement, service standards, procedures, processes as identified and mutually agreed in the Service Level Agreement (SLA). **Key...

Language: Traditional Cantonese+ English (Local only) Customer Service Representative Requirement: Degree/Diploma holder MUST have Airlines Customer Service experience with good English communication skills Working Hour: Rotational Shift Salary : (Check attached table above) Interview Process: Recruiter screening - Online interview with hiring manager -...

Language: Traditional Cantonese+ English (Local only) Customer Service Representative Requirement: Degree/Diploma holder MUST have Airlines Customer Service experience with good English communication skills Working Hour: Rotational Shift Salary : (Check attached table above) Interview Process: Recruiter screening - Online interview with hiring manager -...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint...

Responsibilities: 2. Assist passengers with booking, reservation changes, ticket inquiries, and flight-related information. 3. Provide timely and accurate responses to customer queries, ensuring their needs are met effectively. 4. Handle complaints and concerns with empathy, aiming to resolve issues to the satisfaction of the customer and the company. 5....

Responsibilities: 2. Assist passengers with booking, reservation changes, ticket inquiries, and flight-related information. 3. Provide timely and accurate responses to customer queries, ensuring their needs are met effectively. 4. Handle complaints and concerns with empathy, aiming to resolve issues to the satisfaction of the customer and the company. 5....

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language customer support Native speaker knowledge of airline policies - We are currently hiring for** Customer Service Representative...

**Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. - Reporting directly to the Senior Manager, this...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai customer support knowledge of airline policies - We are currently hiring for** Customer Service Representative (Thai) for **Airlines...

**Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...

**Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering accurate and timely responses to customer's...

**Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with valid agreements and in compliance with MAB’s contract...

**Reports To**: - Senior Analyst, Fuel Efficiency **Role Purpose**: - Responsible to work and assist Senior Analyst on data analytics and insights to innovate and report fuel efficiency programme functions for 3 AOCs (MH, FY and MW) to support Manager, Fuel Efficiency with the appropriate KPI. **Key Accountability**: - To work with and assist Senior...

**This role is for Malaysian nationals only or people eligible to work in Malaysia only. We do not provide work visa for this role.** **Basic Function**: The role is responsible in assisting the Country Manager or Area Manager with overall sales duties. Promotes the company and handles liaising with travel agents to ensure Philippine Airlines’...

**Reports To** - Senior Manager, Product & Design **Role Purpose** **Key Accountability** - Develop and implement digital experience blueprint strategy to enhance the digital customer experience from pre-purchase up to the airport/gate experience. - Analyze customer feedback, data and trends to identify areas of improvement and opportunities to optimize...

**Reports To**: Manager, Flight Programme **Role Purpose**: Responsible over the data analytics and insights to innovate, build, maintain and report fuel efficiency programme functions to support Manager, Fuel Efficiency. To manage and oversee 2 AOCs (MH and FY) fuel efficiency data analytics and insights with the appropriate KPI. **Key...