Customer Service Executive-english Speaker

2 weeks ago

Kuala Lumpur, Malaysia Shangri-La Shared Services Full time

Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50-year-old large globally diversified organization that operates with a set standard of values, ethics and work culture

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN

**What will you learn and be part of?**
- Receive industry-best training that will equip you with soft and technical skills for the role.
- Gain confidence in meeting and exceeding the expectations of our global customers.
- Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
- The opportunity to work and grow in a diverse culture with a rewarding career
- Gain personally and professionally through in-house Development Training

**What are we looking for?**
- Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
- Pleasant personality with good communication skills
- Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
- Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
- Computer literate and internet savvy.
- Positive attitude and a team player with passion in delivering World Class customer service.
- Willing to work in a shift environment (24/7 operations)
- Ability to work under pressure to meet or exceed set performance standards
- Open to Malaysians only

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 25% (required)

Expected Start Date: 06/04/2024

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