Front Office Supervisor

7 months ago


Bangi, Malaysia Bangi Resort Hotel Sdn Bhd Full time

# Ensure Outstanding customer care at all times. # Maintains a friendly, cheerful and courteous demeanour at all times. # Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. # Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. # Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. # Supervise daily shift process ensuring all team members adhere to standard operating procedures. # Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. # Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. # Adhere to company credit limit / floor limit policies. # Allocate rooms to expected arrivals after checking the guests preferences and special requests.
BRH ETHOS - Our Culture, Our People, Our Pride BRH VISSION - To be Malaysia's preferred nature conference resort BRH MISSON - We passionately delight our customer with memorable experience
STPM / A Level or Equivalent



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