People Services Manager
2 days ago
This role has overall accountability for leading a team of operational leaders to deliver transactional or specialist HR services across a number of markets or specialist areas (China).
They will inspire the team, drive process improvement initiatives and ensure robust governance, process frameworks and methodologies are adopted.
Where possible the role will support by considering how we can use digital methods and automation, such as predictive analytics and live chat services, to improve delivery of HR services.
**Job Title**:People Services Manager
**KEY RESPONSIBILITIES**:
- Provides leadership and a sound knowledge of HR practices, policies and processes in order to deliver high quality and consistent HR services that release capacity in the wider HR function to focus on strategic activities
- Ensures standardized HR processes are effectively implemented and services are delivered in a consistent and common way across different markets, monitoring escalations and identifying and implementing opportunities for improvements
- Leads, coordinates, motivates and develops large teams of virtual and co-located HR Team Leaders, who are managing administrators and specialists within service centers, and facilitates a culture that recognizes and maximizes the value and contribution of its people
- Provides appropriate HR market/global leaders with insights into service related activities across teams/specialist areas including challenges, learnings, changes to ways of working and success stories
- Engages and consults with market and global HR leaders to discuss service and business requirements as well as any changes to organization design and support across People Services, ensuring these are reflected in the required HR systems and processes
- Embeds agreed process methodology and ensures processes are reviewed and aligned on a regular basis champion innovative ways to improve processes, promoting use of automation and other digital methods
- Monitors team and service progress against Service Level Agreements and delivers against agreed scope, performance and timelines uses real-time data to identify key issues and predict future challenges and trends
- Drive a culture of sharing ideas and radical collaboration with the team and with wider specialist teams (e.g.,payroll, COE's, finance, legal, tech etc) to deliver KPIs and high-quality services that arecompliant with global standards and meet business expectations
**WORKING WITH US**:
- Joining dentsu international, you'll join a team of 48,000 people. It's an opportunity to produce career-defining work.
- Along the way, you'll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences.
- We offer exciting challenges, memorable experiences and opportunities to shape your future.
**KEEPING CONNECTED**:
Please visit our website to find out more and connect with us on social.
**Location**:Kuala Lumpur
**Brand**:
**Time Type**:Full time
**Contract Type**:Permanent
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