Customer Operations Admin
7 months ago
**Customer Operations Specialist**
**Oil & Gas Industry**
**Cyberjaya, Selangor**
**9 months Contract**
**RM 3500**
**Job Description: -**
**1. Order Management**:
- Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required.
- Manage delivery of orders - take ownership of delivery status enquiries and trouble-shooting; proactively track and update Business Partners as required
- Handle and resolve all queries from Customers
- Schedule standard and non-standard orders
- Process Returned Product
**2. Credit Management**:
- Block Order Management - Monitor open orders, review order status and action blocked orders
- Handle basic Customer credit enquiries on cash allocation and debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling
**3. General Inquiries**:
- Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within company.
**4. Dispute Management**:
- Own the end to end Disputes process, which includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case
**5. Feedback and Issues**:
- Manage Customer complaints, feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
- Manage and monitor Retailer/Distributor/Reseller complaints through to resolution.
- Ensure ordering issues are visible and managed in accordance to service level agreement
**6. Online Services Support and Setup**:
- Support and proactively encourage uptake and utilisation of online services
- Act as first level support for system interface errors
- Assist in online services setup for system-to-system setup with existing Customers.
- Work with Customer IT teams to resolve issues and manage internal processes.
**7. Fraud Support**
- Monitor account and payment transaction activity to identify incidents of Fraud.
- Support Fraud Managers with fraud case information requirements
**Job Requirements**:
- Minimum Bachelor degree (CGPA 3.0 and above) in any field of study
- Possess strong leadership and teamwork-based experience
- Fresh graduates with less than 1 year working experience
**Job Types**: Contract, Full-time
Contract length: 9 months
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Professional development
- Work from home
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- Admin / Purchasing: 2 years (preferred)
**Language**:
- Mandarin / Cantonese (preferred)
-
Customer Operations Manager
7 months ago
Cyberjaya, Malaysia Nasstar Full time**WE’RE RECRUITING!** As one of the UK’s fastest-growing MSPs, we’re looking for a **Customer Operations Manager** **to join us! **Location**:Cyberjaya **Salary**:Competitive Base + Benefits **Job Type**:Permanent, Full Time The Customer Operations Manager manages operational delivery teams in providing first-class managed IT services across a...
-
Customer Success Specialist
6 months ago
Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time**Customer Success Specialist (Admin)** **Work Hour : Monday to Friday I 9.00am to 6.00pm or 8.00am to 5.00pm** **Location : Cyberjaya, Selangor** **Contract Duration : 1 Year** **Compulsory skill set(s) : Attention to Detail, Proactive, Planning, Follow Through, Excel** **Nice-to-have skill set(s) : Leadership, GSAP knowledge, Presentation Skills** **Salary...
-
Admin Assistance
7 months ago
Cyberjaya, Malaysia Texas BBQ Barn Full time**Job Descriptions**: - Book keeping - Prepare MIS reports for Mgmt. - Year End Statements including stock count - Billable between parent & child company - Validate Bank transaction vs Bank statements - Validate Credit card transaction vs monthly statements - Inventory plaining, ordering & reports - Sourcing office equipment's, Stationery and...
-
Account-cum-admin Executive
3 days ago
Cyberjaya, Malaysia Supremesoft (M) Sdn Bhd Full timeAble to prepare the full set account for audit purpose Able Work independently Fluent in English, Mandarin and B. Malaysia communication Handling daily account and admin operation work Job type: Full time Location: Cyberjaya, Selangor
-
HR Admin Executive
1 day ago
Cyberjaya, Malaysia LIMKOKWING UNIVERSITY OF CREATIVE TECHNOLOGY INTERNATIONAL SDN. BHD. Full timePerform the day to day Administrative and HR operation activities Provide secretarial and clerical support Payroll documents preparation Prepare monthly records and reports Assist in all administrative programs or activities Handle foreign workers related matters. Other ad-hoc tasks related to HR and Admin as and when required. PRIVATE HIGHER EDUCATION UNDER...
-
Assistant Manager, Customer Operations
7 months ago
Cyberjaya, Malaysia Equinix Full timeAssistant Manager, Customer Operations Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...
-
Assistant Manager, Customer Operations
7 months ago
Cyberjaya, Malaysia Equinix Full timeAssistant Manager, Customer Operations **Job Summary**: Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems. **Responsibilities** **Leadership** - Provides direct...
-
Accounts Assistant Admin
7 months ago
Cyberjaya, Malaysia Vebo Auto Service Sdn Bhd Full time**Introduction** Vebo Auto Service Sdn Bhd is a premium independent automotive service and repair center based in Cyberjaya, Selangor. We specialises in BMW and Mini car models. In view of strong customer demand and future expansion, we’re looking to hire accounts exec cum office admin to join our team. **Responsibilities** Our accounts executive cum...
-
Customer Operations Specialist
7 months ago
Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time**Job Details**: - Location: Cyberjaya - Contract Duration: 6 months (renewed/extended based on business needs) - Working Hour: Monday - Friday, 8.30am-5.30pm OR 9am - 6pm - Offered Salary: Up to RM 3,200.00 **Responsibilities**: **General Inquiries**: - To handle and resolve all queries relating to marketing activities. - Troubleshoot and resolve...
-
Customer Operation Support
7 months ago
Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time**Customer Operations Support** **Oil & Gas Industry [SHELL]** **1-Year Contract** **Cyberjaya, Selangor** **Required Language: Indonesia** **Monday to Friday | 8:00 AM to 5:00 PM / 9.00 AM to 6.00 AM** **Salary Range: Depends on the experience (RM 2500 - RM 2700)** **Job Profile Summary** - B2B/B2C Commercial Operations supports our front-line teams and...
-
Admin Assistance
7 months ago
Cyberjaya, Malaysia Me Mall Solution Full timeJob Descriptions: - Book keeping - Prepare MIS reports for Mgmt. - Year End Statements including stock count - Billable between parent & child company - Validate Bank transaction vs Bank statements - Validate Credit card transaction vs monthly statements - Inventory plaining, ordering & reports - Sourcing office equipment's, Stationery and hardware’s -...
-
Internship (Business Admin)
7 months ago
Cyberjaya, Malaysia Move Robotic Sdn Bhd Full timePosition: Internship (Business Admin) Location: Cyberjaya, Malaysia **Job Type**: Internship (Minimum 3 Months) About Us: Move Robotic Sdn Bhd, a leading robotics company in Cyberjaya, Malaysia, is seeking dynamic and organized interns for Business Administration to support our administrative and operational activities. **Responsibilities**: - Assist in...
-
Customer Operations Specialist
7 months ago
Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time**Customer Operations Specialist - Order to Cash [ **客戶服務 (粵語 演講候選人) ]** **Oil And Gas Company** **Cyberjaya, Selangor** **6 Months Contract** **Mon - Fri, 9 am - 6 pm (OT Allowance Provided)** **RM 2500 - RM...
-
Admin Customer Service
7 months ago
Cyberjaya, Malaysia Brother Windscreen Enterprise Full time**Job Title**:Administrative cum Customer Service Representative **Company**:Brother Windscreen Enterprise **Location**:20G, Jalan Autoville 1, Cyberjaya, 63000 Cyberjaya, Selangor **Job details**: - Customer Service - Administrative Support (General office duties such as data entry, filing, and maintaining records and generate) **Requirements**: -...
-
Runner Admin
7 months ago
Cyberjaya, Malaysia Ultrack Technology Sdn Bhd (TrackerHero) Full time**Job Summary**:As a Runner Admin, you will play a crucial role in providing administrative support to ensure the smooth and efficient operation of daily tasks within a dynamic and fast-paced environment. This position requires a proactive and organized individual who can handle various administrative responsibilities and support the overall workflow of the...
-
Customer Service Admin
7 months ago
Cyberjaya, Malaysia Hasbul Brothers Sdn Bhd Full time**Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor! - Allowance benefits, Health Insurance & Panel clinic provided! - EPF/SOCSO/EIS provided! Hasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been...
-
Customer Service
7 months ago
Cyberjaya, Malaysia Hasbul Brothers Sdn Bhd Full time**Why You Should Build Your Career At Hasbul Brothers** - Expensive opportunity to learn business strategy from a business mentor! - Allowance benefits, Health Insurance & Panel clinic provided! - EPF/SOCSO/EIS provided! Hasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been...
-
Customer Experience Analyst
7 months ago
Cyberjaya, Malaysia Logicalis Australia Full timeWe are looking for a Customer Experience Analyst to join our team in Cyberjaya. As a Customer Experience Analyst, you will provide support for all end-user/ desktop technology requests or issues that customers present. Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a...
-
Customer Service Operation
7 months ago
Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time**Job Details**: - Location: Cyberjaya - Contract Duration: 6 months - Working Hour: Monday - Friday, 9am - 6pm **OR **8.30am - 5.30pm - Offered Salary: Up to RM 3,200 **Responsibilities**: **General Inquiries**: - To handle and resolve all queries relating to marketing activities. - Troubleshoot and resolve transaction related issue at station which may...
-
Customer Operations Analyst
7 months ago
Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time**Job Details**: - Location: Cyberjaya - Contract Duration: 9 months (renewed/extended based on business needs) - Working Hour: Monday - Friday, 9am - 6pm - Offered Salary: Up to RM 3,500 **Responsibilities**: **General Inquiries**: - To handle and resolve all queries relating to marketing activities. - Troubleshoot and resolve transaction related issue...