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Customer Care Executive
2 months ago
JOB DESCRIPTION:
- To ensure customer requests, enquiries and complaint are attended and responded in timely manner and to provide first call resolution to provide excellent customer service.
- To handle customer calls, complaints and enquiries efficiently, courtesy and professionally.
- Relaying extensive product information to customers.
- Filling customer records such as personal information, purchase, transaction, payments and receipts.
- Conducting surveys and writing reports based on customer feedback on product or services.
- Providing customer with clear instruction to resolve issues.
- Providing proactive customer outreach.
Pay: RM2,500.00 - RM3,000.00 per month
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
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