Customer Service Trainer

2 weeks ago


Kuala Lumpur, Malaysia Reebelo Full time

**Create The Circular Economy With Us**

**Y**
**our typical day may include**:

- To conduct new hire and refresher training for CS Team members to ensure agents are able to deliver exceptional customer experiences that aligns with Reebelo’s service standards
- Developing targeted training programs for underperforming agents
- Provide coaching and guidance on areas of improvement, including communication skills, process/product knowledge and problem solving skills
- To create or refine training materials/documentation
- Identify recurring issues or trends in customer interaction while carrying evaluation and propose quality improvement initiatives
- Conduct detailed quality evaluations of customer service team members replies to ensure that they are adhering to Reebelo’s process, policies and procedures
- Provide constructive feedback sessions for customer service representatives on their interactions based on their QA evaluation
- Identify and report any deviations of policies, procedures or compliance from CS team members to their respective Team Lead/CS Manager
- Conduct weekly calibration sessions with Team Leads/CS Manager to ensure consistency in evaluation standards.
- To create weekly quizzes for the Customer Service Team
- To conduct monthly refresher training for all CS Team members to reinforce existing knowledge and skill

**We’d love to have a chat with you if you have**:

- At least 2 years experience in a customer-facing role
- Worked in a fast-paced e-commerce environment where change is constant.
- Experience with Zendesk or similar ticketing systems.
- Fluent in English with strong written, verbal and interpersonal communication skills
- Experienced in problem solving and conflict management. You will need to be empathetic and able to remain calm when faced with challenging situations.
- Good understanding of customer service performance metrics and service level performance metrics.
- Self-reliant and has a positive attitude towards their work and team members.
- Able to work on night shifts/rotational shifts.
- Based in the Klang Valley and able to work in a hybrid environment. You will be required to work in our office (KL Sentral) at least once a week.

**What we offer**:

- Competitive remuneration package
- Comprehensive Health, Dental, and Vision Insurance
- Hybrid work model (2x per week)
- Team events & a great culture
- Work from any of our offices for a couple of months/year (San Mateo, Miami, Toronto, Melbourne, Auckland, Singapore, Kuala Lumpur, Hong Kong - and more to come)
- Ability to impact and influence business growth
- Birthday leave: Enjoy some you time

**



  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Trainer **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Voice Trainer Process Training Process trainer- Conduct thorough assessments to identify training needs across various departments and job roles.- Analyze...


  • Kuala Lumpur, Malaysia Concentrix Full time

    Job Title: Trainer (Korean Speaker) **Job Description**: The Trainer is responsible for the delivery of multilingual, Instructor-Led Training for our customers. The trainer will drive customer success at scale by providing customers live and on-demand product, industry and skill-based training to ensure they maximize the value of our...


  • Kuala Lumpur, Malaysia Concentrix Full time

    Job Title: Trainer (Thai Speaker) **Job Description**: The Trainer is responsible for the delivery of multilingual, Instructor-Led Training for our customers. The trainer will drive customer success at scale by providing customers live and on-demand product, industry and skill-based training to ensure they maximize the value of our...


  • Kuala Lumpur, Malaysia Concentrix Full time

    Job Title: Trainer (Indonesian Speaker) **Job Description**: The Trainer is responsible for the delivery of multilingual, Instructor-Led Training for our customers. The trainer will drive customer success at scale by providing customers live and on-demand product, industry and skill-based training to ensure they maximize the value of our...

  • Technical Trainer

    4 weeks ago


    Kuala Lumpur, Malaysia Tesla Full time

    What to Expect - The core function of the Technical Trainer/Lead is to project manage and perform robust service training programs which will ensure Tesla service staff have the training they need to perform their day-to-day jobs to Tesla’s exceptional standards. The Technical Trainer/Lead will collaborate with key stakeholders to identify technical...


  • Kuala Lumpur, Malaysia Anytime Fitness (AUM Fitness Sdn Bhd) Full time

    Company Description We are GROWING! Join us on our journey to make fitness possible, Anytime Anywhere We are DynamicAF teams. Anytime Fitness is the fastest-growing fitness franchise in the world, helping more than three million members in over three thousand gyms globally get to a healthier place. The company offers entrepreneurs a convenient and...

  • Trainer Barista

    1 month ago


    Kuala Lumpur, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    Requirements *Min Certificate related to Food & Beverage *Always punctual and good attendance record *Able to work flexible hours which includes early morning, evening, weekend & Public Holidays *Able to multitask during each shift and can work in KL /PJ and Selangor area *Min 1 Year working experience as a frontline/ Barista. *Pure knowledge about coffee,...

  • Trainer Barista

    5 days ago


    Kuala Lumpur, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    Requirements *Min Certificate related to Food & Beverage *Always punctual and good attendance record *Able to work flexible hours which includes early morning, evening, weekend & Public Holidays *Able to multitask during each shift and can work in KL /PJ and Selangor area *Min 1 Year working experience as a frontline/ Barista. *Pure knowledge about coffee,...


  • Kuala Lumpur, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

    **Quarterly incentive**: - **5 working days**: - **Based in Petaling Jaya** **Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.** **Job Scope** - Conduct training and provide consultancy in the respective area of specialization - Organize, set-up and deliver courses to meet the needs of...

  • Process Trainer

    4 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Process Trainer **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Microsoft Office Japanese language english Analytical Skills Thai Process Training Japenese Process trainer BPO industry Good analytical skills - Process Trainer (Native...

  • Personal Trainer

    4 days ago


    Jalan a, Kuala Lumpur WP Kuala Lumpur Malaysia The One Only Fitness Sdn Bhd Full time

    Assess clients' fitness levels and goalsDesign customized workout programsProvide guidance on exercise form and dietMonitor program and adjust plans as neededBe involved in company activities / initiatives (team work) Having a personal training cert or personal trainer experience will be an advantageThose that don't have cert or relevant working experience...

  • Personal Trainer

    5 days ago


    Jalan 53 1a, Kuala Lumpur WP Kuala Lumpur Malaysia 52100 The One Only Fitness Sdn Bhd Full time

    Assess clients' fitness levels and goalsDesign customized workout programsProvide guidance on exercise form and dietMonitor program and adjust plans as neededBe involved in company activities / initiatives (team work) Having a personal training cert or personal trainer experience will be an advantageThose that don’t have cert or relevant...

  • Food Trainer

    1 month ago


    Kuala Lumpur, Malaysia Careclinics Healthcare Services Sdn Bhd Full time

    Plan and execute corporate health training sessions as required by the organization. - Customize training programs to align with the unique needs and objectives of our diverse clinic network. - Possess a valid Food Handler Trainer certificate. - Hold an HRD Corp Accredited Trainer License. - Proactively identify and assess training needs within the...


  • Federal Territory of Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

    Detials:Please find detail of position as belowLocation : Bangsar Kuala LumpurBasic Salary : RM2500Contract : 6 Month Working Hour : Shift basis each shift 8 hours working 2 day off per week (last shift ended 10pm)Join Date : 17 May 2024Job Duty:• Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and...


  • Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - Minimum 3 years’ experience in contact centre with previous experiences in knowledge related department - Mandarin language will be an added advantage - Good communication in English proficiency - Above average skill handling MS office - Minimum Diploma holder **Job Scope** - Ability to work collaboratively to improve overall team...


  • Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

  • HR Services, Talent

    4 weeks ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Customer Service

    5 days ago


    Kuala Lumpur, Malaysia Five Leaf Clover Technology (Malaysia) SDN. BHD. Full time

    The job scope of a customer service role involves providing assistance, information, and support to customers before, during, and after their interactions with a company's products or services. Customer service representatives play a crucial role in maintaining positive customer experiences, resolving issues, and building customer loyalty. Here are the...

  • Customer Service

    4 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Focus Focused Communication Skills business communication Customer Engagement Customer Care good communication skills...

  • Customer Service

    4 weeks ago


    Kuala Lumpur, Malaysia Nilfisk Sdn Bhd Full time

    **Responsibilities**: - To ensure timely order processing, feed-back and meeting customer delivery expectation. - Answer the customer enquiry, handling customer’s request or complaint, and feed-back customer on timely manner. - Handle the sales & service enquiry, order, and enquiry process be able to meet company and customer expectation. - Manage...