Platform Operations

5 months ago


Petaling Jaya, Malaysia Paracell M Sdn Bhd Full time

Position**:Platform Operations**
Duration: 12 months
Location: Petaling Jaya
Start date: Immediately

**Operational Monitoring**:

- Develop and implement comprehensive monitoring strategies and tools to ensure the uptime and stability of key platforms and systems.
- Track performance metrics (SLI/SLO/Error Budgets) and establish benchmarks for service level agreements (SLAs) to maintain high-quality service delivery and reliability.
- Manage incident response plans and coordinate with cross-functional teams during crisis/incident situations.
- Lead root cause analysis and implement corrective actions to prevent future incidents.

**System Optimization**:

- Identify opportunities for performance improvements, elimination of toil, automation and enhancements across key platforms and systems.
- Collaborate with the engineering and product teams to optimize system performance and resource utilization.
- Implement industry best practices for capacity planning, load balancing, and redundancy to ensure system scalability and reliability.
- Develop and maintain documentation related to system optimization and performance management processes.

**Vendor Management**:

- Evaluate and manage relationships with external vendors and service providers related to monitoring, incident management and optimization tools.
- Ensure vendors meet performance and service level expectations.
- Collaborate with procurement and legal teams to negotiate contracts and service agreements.

**Requirements**:

- Bachelor’s degree in computer science, Information Systems, or a related field.
- 3-6 years of experience in IT operations, system administration, or a related field, with a focus on operational monitoring and system optimization.
- Proven track record of managing high-uptime systems and handling crisis situations effectively.
- Strong understanding of industry-standard monitoring and optimization tools, such as Dynatrace, New Relic, Datadog, or AppDynamics.
- Familiarity with various infrastructure technologies, including cloud computing, virtualization, and containerization.
- Excellent communication, and problem-solving skills.
- Ability to work effectively with cross-functional teams and external vendors.
- Certifications such as ITIL, PMP, AWS or related certifications are a plus.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM3,500.00 - RM7,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Website Application Support: 3 years (preferred)
- Mobile Apps support: 3 years (preferred)


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