Sales Support Executive
6 months ago
**Location**:Seksyen 13, Petaling Jaya
**Working Days**:Mon-Fri, 8.30am-5.30pm (Hybrid Working Mode)
**Job Descriptions**:
- Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
- Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
- Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
- Support and resolve customer logistic product quality/returns and commercial issues
- Proactively follow up on all commitments and customer details
- Strong Collaboration with Marketing on new product launches
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
- Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
- Carry out other related tasks assigned in order to support the team and other department to achieve company’s objectives
**Requirements**:
- Diploma/Degree in any specialization (advantage if Engineering degree)
- Knowledge in SAP highly preferred
- Prefer experiences in logistic company
- Excellent interpersonal and time management skills
- Strong verbal and written communication skills are required
- Ability to multi task (logging queries while speaking with customers);
- Ability to work under pressure
- Positive to changes and continuous improvements mindset
**Salary**: RM3,800.00 - RM4,300.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
Application Question(s):
- What is your expected salary?
- How long is your notice period ?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Sales Support: 2 years (preferred)
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