Ecommerce Specialist

6 months ago

Petaling Jaya, Malaysia Triumph International Full time

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori _BSCI)._

Learn more about Triumph on:
Our E-Commerce Department in Petaling Jaya Malaysia is looking for an E-Commerce professional to join us as

**E-Commerce Specialist (Malaysia & SIngapore)**

**PURPOSE OF THE JOB**

Drive eCommerce business to achieve company’s goals and objectives

In charge of day-to-day eCommerce operations, planning and execution of sales and marketing activities, managing product and promotion schemes, ensuring sufficient supply, creating page contents, planning eService and activating consumers’ click thru. The ultimate goal is to reach EC revenue and growth goal.

The EC Specialist should be a highly skilled in managing web plan for own ecommerce, and also able to work with external online partners (ecom enabler partners, eTailers, digital partners...). Internally, She/He is equip with high interpersonal skill to work closely with cross functional teams, such Assortment team, Demand Planning, Marketing, and regional team.

**GENERAL DUTIES AND RESPONSIBILITIES**

The eCommerce Specialist reports directly to ecommerce Manager and is responsible for the following:
**1- eChannel Development**

1-1. eTailers exploration: Explore new eBiz opportunities via new eTailers development and emerging opportunities.

1-2. eOwn shop: Maintain own eShop to grow in line with company’s strategy

1-3. Omni-channel : Help ensure that the company develop and maintain omni channel capabilities

**2- eShop /e-tailerSales and Marketing Operation**

2-1. eAnnual Campaign Calendar (eACC): Plan the annual eCampaigns to cope with dynamic on line shopping behanvior.

2-2. eContent creation: Assure ongoing homepages and landing pages features creation and on time renew, direct photo

shoot for content creation

2-3. eShop VM management: Enhance the shop presentation from landing pages, Product detail page (PDP) to banners.

2-4. Touch points conversion: Develop digital touch points, incl desktop and mobile and identify coversion opportunities.

2-5. Traffic activation programs: Amplify the reach and increase conversion oriented traffic via paid, own, earn media.

2-6. Spending optimization: Work closely with Marketing team to optimise A&P, SEM and online coop efficiency and ROI.

**3- eMerchandising Management**

3-1. Market Analysis : Identify opportunities and competitors analysis

3-2. Assortment planning : Work with Assortment team to determine assortment to be launched, returned, mark down

3-3. Deployment plan: Coordinate with Assortment team to ensure proper launch deployment and reployment.

**4- eStock Management**

4-1. Novelty stock: Manage regular sales against sell through target by timely replenishement action or promotion.

4-2. Off season stock: Take action and leverage to sales promotion in driving competition momentum.

4-3. Bargain stock: Work on best pricing mix for speeding up clearance.

4-4. Stock Mgt : Manage DoH, ensuring that the stock is at a healthy level

**5- eCRM**

5-1. eShopper journey: Design an insightful brand path and experience and lead to purhase insight.

5-2. eCRM programs: Support eCRM programs, to ensure conversion, retention and brand loyalty.

**REQUIREMENTS**
- University graduate or above with degree in business, communication or similar discipline.
- Minimum 2 years' experience in eCommerce operation especially in eTailers Platforms (such as Lazada, Shopee, Zalora)
- Good to have: Experience in using Shopify to monitor the operation of own brand eCommerce site.
- Good to have: Experience and exposure to SE Asia e-commerce market.
- Highly preferable to have brand marketing, digital marketing experience in 4A agency, eTailers, retailers, Cosmetic, Fashion apparel, or FMCG with proven records.
- Marketing writer/editor experience is a plus.
- Agile, flexible, and excellent interpersonal skills with strong adaptability in a dynamic and changing environment.
- Detail-oriented, responsible, strong execution, creative and able to learn fast & prioritize.
- Be able to work under pressure, manage multiple deadlines, fast paced, collaborate with virtual teams and cross

functionally communication.
- High degree of self-motivation and problem solving.
- Passion for ecommerce & digital trends.
- Innovative and creative thinker
- High energy and entrepreneurially focused

We offer:
You will never walk alone
- As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate toget

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