Order Management Associate

6 months ago


Subang Jaya, Malaysia VALIRAM Full time

**Respond to customer queries**:

- Customer Experience and Support as well as Relationship Management.
- Good understanding of Business Processes, Retail and Online Business/eCommerce background is an added advantage.
- Communication Skills - Written and Spoken (English) with internal and external stakeholders.
- Reporting and Data Analysis
- Proactive Management of Deadlines/Timelines
- Familiar in Working in Face Paced Environment
- Analytical and Critical Thinking
- Positive Attitude above else in facing roadblocks/issues arising

**Resolve issues**:

- Identify, diagnose, and troubleshoot customer issues (e.g., issues around order fulfilment, payments/billing, account information, etc.) in a careful and vigilant manner and provide general enquiry assistance.
- Escalate any issues that require supervisor, tier 2 assistance correctly and appropriately providing the right level of context and detail.

**Be a great team member**:

- Demonstrate consistent, reliable attendance and schedule adherence with a positive, constructive, and enthusiastic attitude.
- Give and receive performance feedback with teammates, supervisors, and colleagues regularly to continue to improve your skills and knowledge.
- Stay up to date on official information related to the brand, promotions, and the various support systems in use.
- And attend to any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, execution and continual improvement of the daily operations.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



  • Subang Jaya, Malaysia Agensi Pekerjaan Line Recruits Sdn Bhd Full time

    Acknowledge sales orders, service orders and enter into SAP, according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines - Execute and manage order processing transaction accurately and promptly - Receive and carry out directions as provided by team leader - Always demonstrate accuracy of...


  • Subang Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

    Office location: CD Hub (Subang High Tech) - Contract Duration: 12 months - Salary: RM2,500 per month - Commission: - Order Management (individual commission can be up till RM,2500 per month) **Fibre Operation Support (Order Management) - 3 Vacancies** **Responsibilities**: - Secure customer appointment & liase with partners closely to secure...


  • Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Subang Jaya, Malaysia Wesco Full time

    **Responsibilities** - Increases orders by suggesting related items, explaining features, and checks customer’s buying history. - With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. - Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason...


  • Petaling Jaya, Malaysia TFP Retail Sdn. Bhd. Full time

    Responsible to directly involved in end-to-end supply chain operations focusing on fulfilment of orders for different retail seasons, ensuring top notch customer service for internal and external stakeholders likewise ensuring shipping/logistics efficiency. - Oversee daily order fulfillment process (i.e. order entry, invoicing, administration, track incoming...


  • Subang Jaya, Malaysia Katrin BJ Sdn Bhd Full time

    **JOB DESCRIPTION & JOB SCOPE** **E-COMMERCE SUPPORT AND ORDER PROCESSING OFFICER** A brief job function of an e-commerce Support & Order Processing Officer is listed as below for reference. **Key Focus Area**: - Process all incoming orders from e-commerce / digital / marketing team in a timely and accurate manner. You are required to also process order...

  • Commercial Associate

    6 months ago


    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Operation Associate

    6 months ago


    Subang Jaya, Malaysia MATCHLINK SDN BHD Full time

    Job Title**:Operation Associate** Location: Subang Jaya, Selangor **Key Responsibilities**: This role requires to manage escalations from sales channels and vendors, liaising with internal support teams for solutions and sharing daily reports on TV/Device fulfillments progress to all stake holders **Qualifications**: - Minimum Diploma or Degree with at...

  • Operation Associate

    6 months ago


    Subang Jaya, Malaysia MATCHLINK SDN BHD Full time

    Position: Operation Associate Location: Sunway Pinnacle, Selangor Duration: Contract (Renewable) - This role requires to manage escalations from sales channels and vendors, liaising with internal support teams for solutions and sharing daily reports on TV/Device fulfillments progress to all stake holders - Below are the expected requirements - Customer...

  • Operation Associate

    7 months ago


    Subang Jaya, Malaysia MATCHLINK SDN BHD Full time

    1. To monitor, coordinate Inhouse Maxpert team for all installation orders and vendor management to ensure service fulfilment as per the SLA or contracts. 2. Work assignment for daily on site audits and compilation of the resultant Audit reports and generate reports based on customer feedback and audit findings for remedial action. 3. Managing installer...


  • Subang Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    Job OverviewHunters International Sdn Bhd is seeking a highly skilled Risk Management Associate Director to join our team. As a key member of our credit risk management department, you will be responsible for overseeing the analysis of industry outlook, maintaining customer watchlists, reviewing counterparty risk, and assessing customers' credit...

  • Associate, O2c

    6 months ago


    Petaling Jaya, Malaysia Pall Full time

    **Roles and Responsibilities** - Manage assigned portfolio - Manage Credit Block and Daily release of Orders -with payment commitment, - Reconciliation between customer’s payment details against our system report - Monitoring of outstanding accounts - To follow up with stakeholders on dispute items resolution timely - Prepare monthly reports and forecast -...


  • Petaling Jaya, Malaysia Al-Futtaim Full time

    **Job Scope**: - Manage and process customer orders into Oracle - Liaise with warehouse for pick/pack and arrange delivery based on customer request - Monitor backlog and follow up outstanding goods or matters from the related parties ensuring the completion of order shipment within the contractual time frame - Returns/Instrument movements - Maintain...


  • Petaling Jaya, Malaysia Johnson & Johnson Full time

    **Position Summary**: - Johnson & Johnson is currently looking for an Associate Sales Development Manager to be based in Selangor. **Key Responsibilities** - Assists in the attainment of established sales goals including market share objectives. - Assists in implementing market development and field marketing activities. - Schedules appointments and makes...


  • Petaling Jaya, Malaysia Konica Minolta Business Solutions Full time

    At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools. **Job Description**: **1. Order Management** 1.1 Coordinate and...

  • Outlet Manager

    6 months ago


    Subang Jaya, Malaysia Binq Dessert Sdn Bhd Full time

    As an outlet manager in Binq, your job scope involves overseeing all aspects of operations for our outlet. Here are the key responsibilities and duties associated with this role: **Food and Beverage Service Standards**: - Establish and enforce high standards for food quality, presentation, and service delivery. - Train and supervise staff to ensure...

  • Audit Associate

    6 months ago


    Subang Jaya, Malaysia Wong Leong & Associates PLT Full time

    We are seeking talents to join us for this exciting time. You will be involve but not limited to the following: Audit Report Preparation Field work Administrative Work For a brief understanding of our firm, Wong Leong & Associates is a full-service accounting and financial advisory firm is recognized for its long-term business commitment to clients. From...


  • Subang Jaya, Malaysia BilaBila Retail Sdn Bhd Full time

    Key Responsibilities: - Assist in processing and managing customer orders, ensuring accuracy and timeliness. - Communicate with vendors to coordinate order placement, delivery schedules, and resolution of any issues. - Coordinate with carriers to schedule pickups, track shipments, and ensure on-time delivery. - Maintain accurate inventory records, reconcile...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Ingenious Sdn Bhd Full time

    **Company Name**:Schneider Electric Industries Malaysia **Company Background**: MNC who is leading the digital transformation of energy management and automation in Homes, Buildings, Data Centres, Infrastructure and Industries. **Location**:Seksyen 13, Petaling Jaya **Working Days**:Mon-Fri, 8.30am-5.30pm _(Hybrid Working Mode)_ **Job Descriptions**: -...


  • Petaling Jaya, Malaysia Kingfisher Recruitment (Malaysia) Sdn.Bhd Full time

    **Responsibilities**: The Administrator will provide administrative support to the Sales and Services departments. The Administrator plays an important role in the Sales and Service departments in ensuring customer satisfaction through the accuracy and efficiency of their work. They often act as a liaison on behalf of their assigned sales & service team and...