![VALIRAM](https://media.trabajo.org/img/noimg.jpg)
Order Management Associate
2 weeks ago
**Respond to customer queries**:
- Customer Experience and Support as well as Relationship Management.
- Good understanding of Business Processes, Retail and Online Business/eCommerce background is an added advantage.
- Communication Skills - Written and Spoken (English) with internal and external stakeholders.
- Reporting and Data Analysis
- Proactive Management of Deadlines/Timelines
- Familiar in Working in Face Paced Environment
- Analytical and Critical Thinking
- Positive Attitude above else in facing roadblocks/issues arising
**Resolve issues**:
- Identify, diagnose, and troubleshoot customer issues (e.g., issues around order fulfilment, payments/billing, account information, etc.) in a careful and vigilant manner and provide general enquiry assistance.
- Escalate any issues that require supervisor, tier 2 assistance correctly and appropriately providing the right level of context and detail.
**Be a great team member**:
- Demonstrate consistent, reliable attendance and schedule adherence with a positive, constructive, and enthusiastic attitude.
- Give and receive performance feedback with teammates, supervisors, and colleagues regularly to continue to improve your skills and knowledge.
- Stay up to date on official information related to the brand, promotions, and the various support systems in use.
- And attend to any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, execution and continual improvement of the daily operations.
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM3,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
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