Operation Associate
4 months ago
1. To monitor, coordinate Inhouse Maxpert team for all installation orders and vendor management to ensure service fulfilment as per the SLA or contracts.
2. Work assignment for daily on site audits and compilation of the resultant Audit reports and generate reports based on customer feedback and audit findings for remedial action.
3. Managing installer related operational matters and performance on daily installation activities including liaising with internal and external counterpart.
4. To manage access (customer premise) database, key contact point to Building managers (BM) and the management of BM related matters that impedes optimal service delivery. Daily audits and building readiness tests.
5. Manage and coordinate scheduled Orders for TM and other partners as well and responsible on day end installation report.
6. Reminder Calls & SMS’s on installation data & time (T-4 & T-1).
7. Closing orders in portal and responsible to update in all related system until order completion
8. Manage and responsible for all CMSS cases escalated and work within agreed service level agreement
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM2,100.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Fixed shift
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Overtime pay
Application Question(s):
- Are you non Malay?
**Education**:
- Diploma/Advanced Diploma (required)
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