Operations Manager

2 days ago


Puchong, Malaysia Six Degree Consulting Full time

Manage daily operation activities (Order and customer management) and work procedures.
- Provide quotations as requested by a direct inquiry from customers.
- Efficiently handle customers complaints & requirements and recommend corrective action plans.
- Build and maintain close relationship with customers, operations, sales, and accounts department.
- Developing new vendors, building vendor relationships and managing processes with vendors.
- Ensure shipment requirements are met and jobs are completed within the prescribed KPI limits.
- Validate delivery of export documents are timely and accurate first time.
- Set expectations on task completion and ensure tasks are completed prior to set deadlines and evaluate performance.
- Responsible for correct and timely provision of all freight documentation to customers.
- Manage daily administration (order management for house account customers, deliveries, etc) to ensure operational activities are carried out effectively and efficiently in a timely manner to meet customer requirements.
- Investigate and action on all non-conformance and recommend corrective action plans, exceptions and problem escalation.
- Supervise work of all team members and provide appropriate training as needed to ensure achievement of all set goals.
- Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.

**Requirements**:

- At least 7 years of experience in freight operation and 2 years in supervisory position.
- Result oriented, pro-active and possess a positive work attitude.
- Ability to multi-task, and work under pressure and tight deadlines.
- Preferably Supervisor / manager specialized in freight forwarding industry or equivalent.
- Knowledge of Air and Ocean Freight operation.
- Understand diversity and working with different cultures.
- Persistent self-starter who is excited to guide across functional team through complex analysis.
- Able to work in an agile in a fast-paced working environment. Must be a strong team player, hardworking, work on demand & hands-on.

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