Customer Service Representative
6 days ago
Position: Customer Service - English Speaker (Hotel Industry)
Location : Kuala Lumpur, WFH. Office in Bukit Damansara
Working hour: 24/7 Rotational Shift | Monday - Sunday (Work 5 days & 2 days off)
Salary Package: Basic RM 3,450 (total package)
Employment Type: Full-time, Permanent
**Job Description**:
- Responsible for handling calls and providing customer support.
- Identify and relate with various customer needs and scenarios.
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner.
- Conduct data entry, documentation, and case management.
- Work and partner with others within a team-based environment.
- Achieve and maintain required SALES metrics and goals.
- Adhere to company policies and procedures as described on the HR Handbook.
**Requirements**:
- Fluent in English
- Working knowledge of English is required to complete training and document cases.
- Must have Diploma/ Bachelor’s degree qualification. Or high school graduates with 4+ years of professional working experience or equivalent.
- Has minimum 1 years of working experience in hospitality industry.
- Has minimum 1 year of customer service experience.
- Has a basic knowledge of computer systems.
- Excellent typing skills.
**Salary**: RM3,450.00 per month
Application Question(s):
- Are you able to work in the office for the first few months?
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
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