IT Support

6 months ago


Petaling Jaya, Malaysia Times Consult Full time

**DiResponsibilities**
- To provide Tier 1 support as per assignment
- To provide Tier 1 Application Support either onsite or remote
- To provide Tier 1 troubleshooting/ ID creation for all systems, as per SLA standard
- Assist in patch release/ upgrade activities
- Documentations - user guide/ user requirements/ process flow
- Assist in other infra issues whenever required PC; desktop; Printers, WIFI, other peripheral HW supports
- To provide phone support remotely during standby hours
- To attend urgent and top priority cases onsite to resolve the incident during standby hours

**Requirements**:

- Diploma or Bachelor Degree in IT or Relevant Courses
- Minimum 2 years of experience as IT Support

**Salary**: Up to RM5,000.00 per month

Schedule:

- Monday to Friday
- On call

Application Question(s):

- Do you have any experience providing on-site support?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- IT support: 1 year (required)



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