IT Support
6 months ago
**DiResponsibilities**
- To provide Tier 1 support as per assignment
- To provide Tier 1 Application Support either onsite or remote
- To provide Tier 1 troubleshooting/ ID creation for all systems, as per SLA standard
- Assist in patch release/ upgrade activities
- Documentations - user guide/ user requirements/ process flow
- Assist in other infra issues whenever required PC; desktop; Printers, WIFI, other peripheral HW supports
- To provide phone support remotely during standby hours
- To attend urgent and top priority cases onsite to resolve the incident during standby hours
**Requirements**:
- Diploma or Bachelor Degree in IT or Relevant Courses
- Minimum 2 years of experience as IT Support
**Salary**: Up to RM5,000.00 per month
Schedule:
- Monday to Friday
- On call
Application Question(s):
- Do you have any experience providing on-site support?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- IT support: 1 year (required)
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