Inbound Contact Center Executive

**Operation Manager (Inbound) - Immediate Hiring** **Working Location: Bangsar** **Working Hour: 8.30 am - 5.30 pm** **Working Days: Monday - Friday** **Salary Range: RM 4,000 - RM 6,000** **Qualification**: - Bachelor's degree in a relevant field or equivalent experience.5-7 years of experience in contact center operations, with a proven track record...

CALL CENTER EXECUTIVE!! INBOUND AND OUTBOUND!! CUSTOMER SERVICE!! TELE-SALES!! TELE-MARKETER!! TELE-COLLECTOR!! TELE-SURVEYOR!! Location near LRT Station in Kuala Lumpur (just 10 mins walking distance) Normal Working Days: Monday - Jumaat Normal Working Hours: 8.30am - 6.30pm Requirement: - SPM with slip / DIPLOMA / DEGREE / MASTER - NO EXPERIENCE CAN...

**Technical skills (Required - Mandatory)** - Strong knowledge and installation experience on Genesys Platform 9.x CIM and components related to Voice and eservices. - Must have experience in 2-4 Genesys transformation projects. - Must have knowledge on Contact center DR, security & GDPR. - Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge...

**Hiring of Banking Customer Contact Executive in a well organized and excellent working environment contact center.** - **Fresh Diploma / Degree are welcome to APPLY**: - **Permanent Position with Training**: - **30 Days Annual leave per year** - To perform relative incoming /outgoing calls related to company products and services. - Provide excellent...

Position - Customer Service Agent - Call Center - Inbound Calls Working Location -Bangsar South Working hours - 24-7 rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,200- RM 3,000- Based on highest qualification + relevant working experience. Fixed Monthly Attendance Allowance - RM200 **Responsibilities**: Primarily...

Customer Service Officer - Inbound Call Center 26676 | Customer Services & Claims | Professional | ((custPositionClusterCSB)) | Allianz Malaysia | Full-Time | Temporary **Job Summary** As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction. He/She will live up to Allianz Values in delivery service...

**Key Responsibilities**: - **Customer Support**: Answer inquiries about accounts and banking procedures. - **Issue Resolution**: Resolve complaints and account issues. - **Account Management**: Assist with account maintenance and opening new accounts. - **Technical Support**: Help customers with online banking. - **Documentation**: Keep accurate records of...

Operation Specialist - Contact Center **Company**: MMC Corporate **Description**: Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking...

Job Responsibilities: - The essential duties and responsibilities for the incumbent are as per below - Deliver world class customer service via telephone - Provide a polite, professional and accurate response - Manager customer's expectations and display ownership for customer's requests - Liaise with appropriate departments to resolve issues brought up by...

o Provide strategic and day-to-day leadership for our inbound contact center, ensuring that customer service goals are met and operational efficiency is optimized. - Utilize advanced data analysis tools and methodologies to track, analyze, and interpret customer support metrics, customer satisfaction data, and team performance. - Develop, implement, and...

Job Details: - Assist & Resolve Customer issue, complaints in Call, 80% Inbound Calls, 20 Outbound calls - Handling Malaysian/ Singaporean / Australian Market - Working in Fintech Industry, mainly related with financial system issue. **Location: Kuala Lumpur, Near public transport ( LRT, KTM), 10 mins walking distance only.** **Working Days: 5 working...

Job Details: - Assist & Resolve Customer issue, complaints in Call, 80% Inbound Calls, 20 Outbound calls - Handling Malaysian/ Singaporean / Australian Market - Working in Fintech Industry, mainly related with financial system issue. **Location: Kuala Lumpur, Near public transport ( LRT, MRT, BUS), 10 mins walking distance only.** **Working Days: 6...

Job Details: - Assist & Resolve Customer issue, complaints in Call, 80% Inbound Calls, 20 Outbound calls - Handling Malaysian/ Singaporean / Australian Market - Working in Fintech Industry, mainly related with financial system issue. **Location: Kuala Lumpur, Near public transport ( LRT, MRT, BUS), 10 mins walking distance only.** **Working Days: 6...

**Responsibilities**: - Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Ensure communication with customers and clients with clear and relevant information - Manage customers or client’s feedback and complaints in a professional manner - Perform post-case administration for future...

Position: Contact Center Manager (Video Hosting Service) Language: English **Needed Specialization: Minimum 3 years as a Senior Operations Manager or 5 years as an Operations Manager** Target Onboarding Date: ASAP Salary Range: RM 13,000 - RM 18,000 Location: Penang/Kuala Lumpur Type: Full-time Shift: Regular Shift **Responsibilities**: -...

Job Description Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution Capture customer feedback and systematically escalate them to respective...

**CONTACT CENTER BANKING INDUSTRY** **FRESH GRAD!!!** **Degree / Diploma with no experience** - **100% BAHASA MELAYU**: - **LOW KPI**: - **RELAX AND UNSTRESS ENVIRONMENT**: - **GET EXPOSURE IN BANKING ENVIRONMENT & PRODUCTS** **LOCATION: Easy access by public transport (LRT, MRT, KTM, BUSSES)** **Salary**: RM2,000.00 - RM2,400.00 per...

Executive, Contact Centre Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

**Customer Service Executive (Contact Centre)** **-** **(**240001GE**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

**DUTIES AND RESPONSIBILITIES**: - Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets - Cross-selling of all products and services including all upgrades for product &...