Contact Center Manager

**Key Responsibilities**: - **Customer Support**: Answer inquiries about accounts and banking procedures. - **Issue Resolution**: Resolve complaints and account issues. - **Account Management**: Assist with account maintenance and opening new accounts. - **Technical Support**: Help customers with online banking. - **Documentation**: Keep accurate records of...

**Company Overview**: Our client is a leading global insurance provider in Malaysia, seeking an Inbound Contact Center Executive to join their team. - Provide exceptional customer service via inbound calls. - Deliver polite, professional, and accurate responses. - Manage customer expectations and resolve issues promptly. - Collaborate with departments to...

Operation Specialist - Contact Center **Company**: MMC Corporate **Description**: Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking...

**Responsibilities**: - Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Ensure communication with customers and clients with clear and relevant information - Manage customers or client’s feedback and complaints in a professional manner - Perform post-case administration for future...

**Hiring of Banking Customer Contact Executive in a well organized and excellent working environment contact center.** - **Fresh Diploma / Degree are welcome to APPLY**: - **Permanent Position with Training**: - **30 Days Annual leave per year** - To perform relative incoming /outgoing calls related to company products and services. - Provide excellent...

Job Description Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution Capture customer feedback and systematically escalate them to respective...

**Job Summary**: You will be responsible for working with Artificial Intelligence (AI) systems. As a trainer, your role is to ensure the AI can effectively think, interact, and provide meaningful support to customers when they refer to the contact center. This position requires skills in data science, computer systems, and data annotation. Experience as an...

**CONTACT CENTER BANKING INDUSTRY** **FRESH GRAD!!!** **Degree / Diploma with no experience** - **100% BAHASA MELAYU**: - **LOW KPI**: - **RELAX AND UNSTRESS ENVIRONMENT**: - **GET EXPOSURE IN BANKING ENVIRONMENT & PRODUCTS** **LOCATION: Easy access by public transport (LRT, MRT, KTM, BUSSES)** **Salary**: RM2,000.00 - RM2,400.00 per...

Req ID: 6283- Job Description: - To ensure that Contact Centre system (telephony, back-end system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank’s customers. To ensure that the Business Continuity Plan (BCP) is...

**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **In this Role, you’ll get...

Executive, Contact Centre Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

To manage the development and implementation of marketing and enrolment strategies to achieve enrolment targets and other admissions related KPIs in assigned BRIGHT LANGUAGE CENTER. This is achieved through collaboration with BRIGHT Marketing support services, school in-house teams. The Marketing & Communication Manager is responsible for development, growth...

Ensuring the maximization of center revenue and profit and maintaining a consistently high standard of customer service in the center. - To ensure we set the correct selling strategy and highlighting any potential obstacles to occupancy immediately to the Director. - Ensure a consistently high standard of presentation is maintained for all the department and...

1) Oversee and run the daily operations 2) Able to communicate, maintain good rapport and give good customer service experience to parents, customers and students 3) Liase with relevant stakeholders: management, coaches, team members, suppliers and others 4) Ensure the center hits the monthly sales target 5) Regular report preparation such as attendance,...

SUMMARY: The Center Manager is responsible for leads the development of center initiatives, and improvements for effective delivery of center services. The center manager also drives the development of procedures, standards, and risk management frameworks to ensure maximizing center revenue. The Center Manager is responsible for planning, organizing and...

**Job Function**: Structural Engineer, Geodetic Engineer, Quantity Surveyor, M&E Engineer, Environmental, Health & Safety Engineer(HSE), Project Engineer/management, Site Engineer, Design/Development, Facility Constructoion/Construction Management, Other - ** Industry**: Civil Engineering/Architecture - ** Job Description**: - 【Key Responsibilities:】 -...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

**Job Function**: Structural Engineer, Geodetic Engineer, Quantity Surveyor, M&E Engineer, Environmental, Health & Safety Engineer(HSE), Project Engineer/management, Site Engineer, Design/Development, Facility Constructoion/Construction Management, Other - ** Industry**: Civil Engineering/Architecture - ** Job Description**: - 【Key Responsibilities】 -...

**Requirements** - High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated. - Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus. - Proven experience as call center manager or similar position. - Experience in customer service is required. - Knowledge of performance evaluation and customer...

**Performance Bonus**: - **Flexible Work**: - **Based in KL** **Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.** **Job Scope**: - Ensuring the maximization of center revenue and profit and maintaining a consistently high standard of customer service in the center. - To ensure we set the...