Contact Center Manager

**Duties/Responsibilities**: - Managing large amounts of inbound and outbound calls in a timely manner. - Management and resolve customer complaints. - Identify and escalate issues to supervisors. - Provide product and service information to customers. - Research, identify, and resolve customer complaints using applicable system - Route calls to appropriate...

**WE ARE FOCUSED ON RECRUITING ON JULY (IMMEDIATELY START) & AUGUST23** - Nature of Business: Global E-commerce contact center_ - Location: Jalan Raja Chulan, Kuala Lumpur_ - Working Days: 5 days & 9 hours including break | Shift rotational_ - Salary package: RM2,400 + Skill All. + KPI All. + Attendance All._ - **Have experience in Call Center & Basic...

Job DescriptionWe are looking for a highly motivated and organized Contact Center Operations Manager to join our team in Taiwan. The successful candidate will be responsible for leading our contact center team, providing exceptional customer service, and ensuring member satisfaction.Main Responsibilities:Establish and maintain strong relationships with...

Our Company CultureAt Herbalife International, Inc., we believe in fostering a culture of innovation, collaboration, and mutual respect. Our employees are passionate about making a difference in the lives of our customers and the communities we serve.Job Summary:The Assistant Manager, Member Services Contact Center is responsible for ensuring member...

We are seeking a talented Contact Center Supervisor to join our team and help drive business success through exceptional customer service.About This OpportunityThis role offers a unique chance to work in a fast-paced contact center environment, leveraging your leadership skills to motivate and inspire a team of customer-facing professionals.Key...

We are looking for a highly motivated Phone Support Specialist to join our Contact Center team. In this role, you will be responsible for delivering top-notch customer service through phone interactions, email, and social media.About the RoleYou will be the primary point of contact for customers, addressing their inquiries and concerns in a timely and...

**Technical skills (Required - Mandatory)** - Strong knowledge and installation experience on Genesys Platform 9.x CIM and components related to Voice and eservices. - Must have experience in 2-4 Genesys transformation projects. - Must have knowledge on Contact center DR, security & GDPR. - Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge...

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data,...

Project ResponsibilitiesThe ideal candidate will have a strong focus on CRM and Contact Center solutions for a leading financial institution in Malaysia. This is an exciting leadership role to manage large-scale digital initiatives and collaborate on global projects.Head and manage complex digital transformation projects related to CRM and Contact Center...

**Key Responsibilities**: - **Customer Support**: Answer inquiries about accounts and banking procedures. - **Issue Resolution**: Resolve complaints and account issues. - **Account Management**: Assist with account maintenance and opening new accounts. - **Technical Support**: Help customers with online banking. - **Documentation**: Keep accurate records of...

**Responsibilities**: Si buscas generar experiência o es tu primer empleo ¡Es tu oportunidad! nos encontramos solicitando: **Ejecutivos Call Center** Postúlate ahora y envía whatsapp **22 12 83 39 75 **Lic. Edith Gómez** **Requisitos**: - Facilidad de palabra - Manejo básico de computadora «««« Ofrecemos»»»» ºIngreso base +...

ResponsibilitiesPerform root cause analysis and advise on staffing needs and performance issues impacting service levels in a timely manner.Design and create schedule shells, allocating productive time based on interval level staffing needs, following region-specific labor laws.Monitor queues and analyze data in real-time.Provide real-time and historical...

**WE ARE FOCUSED ON RECRUITING ON JULY (IMMEDIATELY START) & AUGUST** - Nature of Business: Global E-commerce contact center_ - Location: Jalan Raja Chulan_ - Working Days: 5 days & 9 hours including break | Shift rotational_ - Salary package: RM2,400 + Skill All. + KPI All. + Attendance All._ - **Have experience in Call Center & Basic E-commerce...

**Company Overview**: Our client is a leading global insurance provider in Malaysia, seeking an Inbound Contact Center Executive to join their team. - Provide exceptional customer service via inbound calls. - Deliver polite, professional, and accurate responses. - Manage customer expectations and resolve issues promptly. - Collaborate with departments to...

Operation Specialist - Contact Center **Company**: MMC Corporate **Description**: Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking...

Seniority Level: Mid-SeniorThe Quality Control Consultant - Contact Center will play a critical role in ensuring that our contact center agents provide high-quality service to our customers.You will evaluate customer interactions to determine if they meet our quality standards.Provide feedback to agents to improve their performance.Maintain accurate records...

Our growing company is looking to fill the role of Center Manager. If you are looking for an exciting place to work, kindly take a look at the list of qualifications below. We look forward to reviewing your resume. **Responsible**: - Review & manage Centre employee hiring and performances. - Arrange department meetings if required, and inform respective...

Our growing company is looking to fill the role of Center Manager. If you are looking for an exciting place to work, kindly take a look at the list of qualifications below. We look forward to reviewing your resume. **Responsible**: - Review & manage Centre employee hiring and performances. - Arrange department meetings if required, and inform respective...

**Hiring of Banking Customer Contact Executive in a well organized and excellent working environment contact center.** - **Fresh Diploma / Degree are welcome to APPLY**: - **Permanent Position with Training**: - **30 Days Annual leave per year** - To perform relative incoming /outgoing calls related to company products and services. - Provide excellent...

**Responsibilities**: - Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Ensure communication with customers and clients with clear and relevant information - Manage customers or client’s feedback and complaints in a professional manner - Perform post-case administration for future...