Contact Center Agent

**Technical skills (Required - Mandatory)** - Strong knowledge and installation experience on Genesys Platform 9.x CIM and components related to Voice and eservices. - Must have experience in 2-4 Genesys transformation projects. - Must have knowledge on Contact center DR, security & GDPR. - Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge...

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and based in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. IDP Education is also a proud co-owner of IELTS (International English...

**Key Responsibilities**: - **Customer Support**: Answer inquiries about accounts and banking procedures. - **Issue Resolution**: Resolve complaints and account issues. - **Account Management**: Assist with account maintenance and opening new accounts. - **Technical Support**: Help customers with online banking. - **Documentation**: Keep accurate records of...

Position: Contact Center Manager (Video Hosting Service) Language: English **Needed Specialization: Minimum 3 years as a Senior Operations Manager or 5 years as an Operations Manager** Target Onboarding Date: ASAP Salary Range: RM 13,000 - RM 18,000 Location: Penang/Kuala Lumpur Type: Full-time Shift: Regular Shift **Responsibilities**: -...

Location: Berjaya Times Square, Kuala Lumpur Shift: 9 hours shift between 8 am to 12 am We are currently seeking a highly motivated and enthusiastic Inbound Call Center Agent who can fluently speak both Malay and English to join our team. As an Inbound Call Center Agent, you will be responsible for answering incoming calls from customers and providing...

Operation Specialist - Contact Center **Company**: MMC Corporate **Description**: Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking...

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data,...

**Company Overview**: Our client is a leading global insurance provider in Malaysia, seeking an Inbound Contact Center Executive to join their team. - Provide exceptional customer service via inbound calls. - Deliver polite, professional, and accurate responses. - Manage customer expectations and resolve issues promptly. - Collaborate with departments to...

**Hiring of Banking Customer Contact Executive in a well organized and excellent working environment contact center.** - **Fresh Diploma / Degree are welcome to APPLY**: - **Permanent Position with Training**: - **30 Days Annual leave per year** - To perform relative incoming /outgoing calls related to company products and services. - Provide excellent...

**Responsibilities**: - Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Ensure communication with customers and clients with clear and relevant information - Manage customers or client’s feedback and complaints in a professional manner - Perform post-case administration for future...

**CONTACT CENTER BANKING INDUSTRY** **FRESH GRAD!!!** **Degree / Diploma with no experience** - **100% BAHASA MELAYU**: - **LOW KPI**: - **RELAX AND UNSTRESS ENVIRONMENT**: - **GET EXPOSURE IN BANKING ENVIRONMENT & PRODUCTS** **LOCATION: Easy access by public transport (LRT, MRT, KTM, BUSSES)** **Salary**: RM2,000.00 - RM2,400.00 per...

Process all facility repair work request that come through the call center. - Answer service requests and track, monitor and report on the status of all maintenance, repair work generated. - Input and maintain data in the computerized maintenance management system. - Update and input daily task sheets received from contractors. - Contact suppliers for...

**Job Summary**: You will be responsible for working with Artificial Intelligence (AI) systems. As a trainer, your role is to ensure the AI can effectively think, interact, and provide meaningful support to customers when they refer to the contact center. This position requires skills in data science, computer systems, and data annotation. Experience as an...

Executive, Contact Centre Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

**Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - **Mandarin Speaker** are welcome - Above average skill handling MS office - Minimum **Diploma** holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific...

Age must be 28 years to 60 years old. - Min. SPM. - Good communication skill in Bahasa /English or Chinese. - Fresh graduate, housewife and retires are encourage to apply. - Able to work as a team. - Training will be provided. - indoor and fun working in environment. - immediate start. Interested please contact me 011-37855358 to fix an appointment for...

**Requirements** - **Must have** at least 1 years’ experience in **QA - Contact Centre**: - Must able to communicate in **English fluently**: - Above average skill handling MS office - Must possessed at least Diploma and above - Solid experience in effective usage of data analysis tools and statistical analysis **Responsibility** - Provided regular...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...