Bank Contact Center

**Hiring of Banking Customer Contact Executive in a well organized and excellent working environment contact center.** - **Fresh Diploma / Degree are welcome to APPLY**: - **Permanent Position with Training**: - **30 Days Annual leave per year** - To perform relative incoming /outgoing calls related to company products and services. - Provide excellent...

Commercial Banking Business Center Manager **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - To establish closer rapport with existing business banking clients with the goal of increasing utilization of banking facilities and improving profitability; - To plan and strategize on...

Req ID: 6283- Job Description: - To ensure that Contact Centre system (telephony, back-end system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank’s customers. To ensure that the Business Continuity Plan (BCP) is...

**CONTACT CENTER BANKING INDUSTRY** **FRESH GRAD!!!** **Degree / Diploma with no experience** - **100% BAHASA MELAYU**: - **LOW KPI**: - **RELAX AND UNSTRESS ENVIRONMENT**: - **GET EXPOSURE IN BANKING ENVIRONMENT & PRODUCTS** **LOCATION: Easy access by public transport (LRT, MRT, KTM, BUSSES)** **Salary**: RM2,000.00 - RM2,400.00 per...

**Technical skills (Required - Mandatory)** - Strong knowledge and installation experience on Genesys Platform 9.x CIM and components related to Voice and eservices. - Must have experience in 2-4 Genesys transformation projects. - Must have knowledge on Contact center DR, security & GDPR. - Hands on experience using Genesys Composer, CME, GA, GAX, Knowledge...

**Job Summary**: You will be responsible for working with Artificial Intelligence (AI) systems. As a trainer, your role is to ensure the AI can effectively think, interact, and provide meaningful support to customers when they refer to the contact center. This position requires skills in data science, computer systems, and data annotation. Experience as an...

Operation Specialist - Contact Center **Company**: MMC Corporate **Description**: Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking...

**Company Overview**: Our client is a leading global insurance provider in Malaysia, seeking an Inbound Contact Center Executive to join their team. - Provide exceptional customer service via inbound calls. - Deliver polite, professional, and accurate responses. - Manage customer expectations and resolve issues promptly. - Collaborate with departments to...

**Customer Service Executive (Contact Centre)** **-** **(**240001GE**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

**WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

Executive, Virtual Banking **Create your future with Affin! You too can make a difference.** Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. **JOB PURPOSE** To handle customer interaction from various channels...

If you are looking to excel and make a difference, take a closer look at us **Responsibilities**: - Propose/execute business plans and marketing strategies and ensure successful execution with proven results.- Work closely with Product Managers/stakeholders in new/existing product/services commercialization and re-commercialization activities.- Leverage...

**Responsibilities**: - Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Ensure communication with customers and clients with clear and relevant information - Manage customers or client’s feedback and complaints in a professional manner - Perform post-case administration for future...

If you are looking to excel and make a difference, take a closer look at us - Job Description - Responsibilities- Propose/execute business plans and marketing strategies and ensure successful execution with proven results. - Work closely with Product Managers/stakeholders in new/existing product/services commercialization and re-commercialization...

_Position - Call Center _**Team Leader (Digital Banking) - Mandarin Speakers**_ - Working Location - CP Tower Section 16, Phileo Damansara, Petaling Jaya_ - Working hours - 24-7 rotation shifts._ - **Job Requirement**:_ - _Possess a Diploma or Degree in related fields._ - _Minimum 2 years of experience as Team Leader in a contact centre environment._ -...

Job Description Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution Capture customer feedback and systematically escalate them to respective...

Position: Contact Center Manager (Video Hosting Service) Language: English **Needed Specialization: Minimum 3 years as a Senior Operations Manager or 5 years as an Operations Manager** Target Onboarding Date: ASAP Salary Range: RM 13,000 - RM 18,000 Location: Penang/Kuala Lumpur Type: Full-time Shift: Regular Shift **Responsibilities**: -...

If you are looking to excel and make a difference, take a closer look at us - Job Description - Responsibilities- Propose/execute business plans and marketing strategies and ensure successful execution with proven results. - Work closely with Product Managers/stakeholders in new/existing product/services commercialization and re-commercialization...

Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...

If you are looking to excel and make a difference, take a closer look at us Contract Financing Specialist- Evaluate the performance risk of a borrower, including past experience and track record of the borrower.- Evaluate the payment risk of an awarder, including determining the genuineness of the contract, contract trail (in the event of sub-contractor)-...