Contact Center Architect

Designer Architect/Draughtsman/Draughtswoman (Draftsman/Draftswoman) required by an architectural firm in Kuala Lumpur. **Minimum 3 years of BUILDING ARCHITECTURE experience**. Important to be able to work **INDEPENDENTLY**. Contact: 012-3209163 (Ms. Chan) **Job Types**: Full-time, Permanent **Salary**: From RM2,000.00 per month Schedule: - Monday to...

**Key Responsibilities**: - **Customer Support**: Answer inquiries about accounts and banking procedures. - **Issue Resolution**: Resolve complaints and account issues. - **Account Management**: Assist with account maintenance and opening new accounts. - **Technical Support**: Help customers with online banking. - **Documentation**: Keep accurate records of...

Operation Specialist - Contact Center **Company**: MMC Corporate **Description**: Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking...

**Company Overview**: Our client is a leading global insurance provider in Malaysia, seeking an Inbound Contact Center Executive to join their team. - Provide exceptional customer service via inbound calls. - Deliver polite, professional, and accurate responses. - Manage customer expectations and resolve issues promptly. - Collaborate with departments to...

Involved in innovation & creation of new Data Products & Data Solutions - Capture business or user requirements and perform system feasibility studies and documentation - Responsible for providing support in Data Governance and End-to-End Data Quality & Data Ownership Strategy - Experience in operational toil, automation, observability, performance, and...

**Hiring of Banking Customer Contact Executive in a well organized and excellent working environment contact center.** - **Fresh Diploma / Degree are welcome to APPLY**: - **Permanent Position with Training**: - **30 Days Annual leave per year** - To perform relative incoming /outgoing calls related to company products and services. - Provide excellent...

**Responsibilities**: - Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Ensure communication with customers and clients with clear and relevant information - Manage customers or client’s feedback and complaints in a professional manner - Perform post-case administration for future...

**Job Title**:Sales Solution Architect **Qualifications**: - University Degree students in Computer Science, Software Engineering or equivalent. - Experienced Pre-Sales, Sales Engineers familiar with contact centre solution will be an advantage. **Skills**: - Familiarity with systems hardware architecture, network interconnect technologies, and...

Job Description Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution Capture customer feedback and systematically escalate them to respective...

Position: Contact Center Manager (Video Hosting Service) Language: English **Needed Specialization: Minimum 3 years as a Senior Operations Manager or 5 years as an Operations Manager** Target Onboarding Date: ASAP Salary Range: RM 13,000 - RM 18,000 Location: Penang/Kuala Lumpur Type: Full-time Shift: Regular Shift **Responsibilities**: -...

**CONTACT CENTER BANKING INDUSTRY** **FRESH GRAD!!!** **Degree / Diploma with no experience** - **100% BAHASA MELAYU**: - **LOW KPI**: - **RELAX AND UNSTRESS ENVIRONMENT**: - **GET EXPOSURE IN BANKING ENVIRONMENT & PRODUCTS** **LOCATION: Easy access by public transport (LRT, MRT, KTM, BUSSES)** **Salary**: RM2,000.00 - RM2,400.00 per...

**Job Summary**: You will be responsible for working with Artificial Intelligence (AI) systems. As a trainer, your role is to ensure the AI can effectively think, interact, and provide meaningful support to customers when they refer to the contact center. This position requires skills in data science, computer systems, and data annotation. Experience as an...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

Responsibilities: -Collaborate with clients, stakeholders, and cross-functional teams to understand business objectives, technical requirements, and constraints. -Design and architect end-to-end solutions that address complex business challenges and integrate seamlessly with existing systems and infrastructure. -Create comprehensive solution blueprints,...

Executive, Contact Centre Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

Imagine a future where you take up the challenge of designing and architecting our identity access management (IAM) solutions Join us in this role where you’ll be helping the business succeed and staying secure by translating business needs, security, and regulatory requirements into architecting our IAM product. As part of the IAM Product Line, you’ll...

Req ID: 6283- Job Description: - To ensure that Contact Centre system (telephony, back-end system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank’s customers. To ensure that the Business Continuity Plan (BCP) is...

Job Function: Software & Cloud Services The role: - ** Role Responsibilities**: - Assisting with account leadership, business development, and managed services teams on our Future Workplace portfolio and how to position and architect our solutions to build customer value and drive revenue growth - Leadership and delivery teams during architectural design...

Job Function: Software & Cloud Services The role: - ** Role Responsibilities**: - Assisting with account leadership, business development, and managed services teams on our Future Workplace portfolio and how to position and architect our solutions to build customer value and drive revenue growth - Leadership and delivery teams during architectural design...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...