IT Support

Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Experience in MAC.** **Functions include**: - Windows 7-10, Microsoft...

Min 0-1 years of experience in Customer support Fresh graduates can apply!!! **Job Type**: Contract **Salary**: RM2,800.00 - RM3,200.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday

10 Years of experience in IT industry with 4-6 year experience in Production support engagements - Experience in managing stakeholders with consultative style of communication when addressing issues and solutions. - ITIL Process exposure for Service Management - incident management, problem management, change management, etc - Good technical background...

**Position objective**: **Roles and Responsibilities**: - Define standard workflow and governance level 1 helpdesk according to IT policy; - Provide technical solutions to business users, make design and workflow to facilitate the needs. - Conduct data analysis and testing, draft testing plan. - Prepare FS and TS for change requirements; - Make change to...

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

Duties: - Respond to players' in-game inquiries and provide solutions to issues. - Handle and resolve related complaints, suggestions, and consultations. - Engage with the players to gather feedback and enhance player’s satisfaction. - Monitor and report any game anomalies or issues. - Collaborate with technical teams to resolve issues promptly. -...

Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. - Prepare activity reports - Taking ownership of created and assigned tickets and ensuring that they are resolved within the agreed-upon service level agreements (SLAs). Provide status updates to users as appropriate. - Performs any task assigned by their Operation...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

Duties: - Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism. - Understanding customer needs: You will need to understand the unique needs of our customers and...

Duties: - Respond to players' in-game inquiries and provide solutions to issues. - Handle and resolve related complaints, suggestions, and consultations. - Engage with the players to gather feedback and enhance player’s satisfaction. - Monitor and report any game anomalies or issues. - Collaborate with technical teams to resolve issues promptly. -...

Job Description: **Mainframe CICS programmer** - Have to perform all functions related to supporting CICS and MQSeries including administration, configuration, installation, maintenance, upgrades, performance, problem-solving and optimize the performance of the system. - Support CICS release levels of TS v5.2 and higher. - Upgrade CICS TS environment with...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

**Job Description**: 1. Analyse the user requirements (new/ change requests) and develop solutions for implementation. 2. Extraction of data using sqoop 3. Creation of tables/views using hive 4. Fixing issues using hive, spark dataframes, spark sql 5. Autosys for scheduling of jobs 6. Perform batch and real time production support 7. Perform any other...

1. Functional testing experience in Banking domain, preferably trade finance area 2. Hands-on testing experience in Mainframe based testing 3. Understand & analyze project requirements 4. Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies 5. Preparation of Test Plan, Test strategy...

1. Design and develop the respective platform codes, configurations and unit testing. 2. Ensure deliverables meet business requirements. 3. Document and communicate technical designs. 4. Able to work with mínimal supervision. 5. Continuously resolving a minor or major of technical requests, inquiries, bug fixes and complaints. 6. Ensure all support or...

Regulatory & Business Conduct - Display exemplary conduct and live by the Group’s Values and Code of Conduct. - Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable...

Utilize the speech analytics platform (Nexidia Interaction Analytics experience preferred) to derive insights and create reports/analysis for business teams’ consumption - Consulting for query building using Boolean and temporal logic to deliver the foundation for analysis to client’s agreed objectives - Perform analysis of query results in line with...

**WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of...

Key Responsibilities 1. System Monitoring - Proactively identify and resolve issues before they impact operations - Respond to alerts and notifications, escalating issues as necessary 2. Incident Management - Act as the first point of contact for incident reports - Log and track incidents from identification through resolution - Coordinate with relevant...

**Key Responsibilities**: - Manages batch job execution and monitoring batch output & event handling. - Prompt incident identification, escalation & reporting. - Generate ad-hoc/daily/monthly/yearly reports. - Adhere to all operational & physical security procedures. - Provide operational support when necessary. - Perform callouts and escalation as per the...