Order Management Specialist
3 weeks ago
S&P Global Corporate
**The Role**: Order Management Specialist
**The Team**: The team is focused on global consistency and the continued implementation of standard processes within the Order Management team. This is to be achieved through the regional support and training of Global Standard Operating Procedures, the creation of concise and up-to-date training materials, and conducting regional training sessions both in person and using online tools.
**The Impact**: The role is essential as it will directly impact the Order Management team’s efficacy. This role will involve conducting training sessions for new and existing team members in the Order Management team.
**What’s in it for you**:
Opportunity to be part of S&P Global, a growing global organization that powers the markets of the future.
You will be a part of the OM Training, Audit, and Quality team and the primary person in charge of supporting the Order Management team in terms of training requirements.
In this role, you will support the team remotely and in person (in the office) during the EMEA time zone of 2 p.m.11 p.m.
Open, honest, and transparent management
**Responsibilities**:
Responsible for delivering Training to Order Management Teams
Support in developing, creation, and maintaining training material and standard operating procedures to include any changes to system functionality, business policies and processes within the billing and Salesforce systems.
Develop a schedule to assess training needs for OM and working with other trainers, managers, and leadership
Responsible for conducting training sessions on new system functionality, and on existing OM processes in person and online as and when required
Support creation and maintenance of FAQ’s as they relate to process, systems, and OM policies
**What We’re Looking For**:
**Required Experience**:
One year of experience in a related field (order management)
SAP experience is a plus, but not required.
Proficient computer skills, Microsoft Office suite (Word, PowerPoint, Outlook, and Excel)
Visio software is a plus, but not required.
**Other Skills**:
Excellent verbal and written communication skills
Detail-oriented and organizational skills
Good interpersonal skills and the ability to interact professionally with peers
Reliable and able to work under pressure.
Experience and best practices for instructional manuals and teaching
**Shift**: EMEA (2pm-11pm)
**Basic Qualifications**: Secondary/high school education or above
**Grade/Level ( relevant for internal applicants only )**: 08
**The Location**: Penang, Malaysia
LI-CBS
**About Company Statement**:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)
**Job ID**: 294346
**Posted On**: 2023-11-01
**Location**: Penang-Jalan, Pulau Pinang (Penang), Malaysia
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