Contact Centre Advisor

**Contact Centre Advisor**: Permanenet Role - **Shift Rotation: 24 hours rotation** **Key Responsibilities**: - Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently. - Update enquiry details and claim documents into system. **Job Requirements**: - SPM holders with at least 5 years of working experience in call...

Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

1. Execute contact centre operations for all inbound and outbound contacts through a variety of contact channels.2. Perform follow up with participants tested positive to encourage timely progression along care pathways.3. Coordinate engagement with healthcare providers to facilitate progression of participants along care pathways.4. Troubleshoot delivery of...

1. Execute contact centre operations for all inbound and outbound contacts through a variety of contact channels.2. Perform follow up with participants tested positive to encourage timely progression along care pathways.3. Coordinate engagement with healthcare providers to facilitate progression of participants along care pathways.4. Troubleshoot delivery of...

To ensure the achievement of inbound customer service targets by managing the performance of staff and processes effectively across all shifts and countriesTo drive sales growth in line with targets, ensuring that processes and employee skills are geared towards the maximising of conversion ratesTo provide leadership to ensure inbound target achievements in...

Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...

Section Head of Operations, Contact Centre Closing Date : 01/08/2024 Section Head of Operations, Contact Centre ** For registered candidates, please login to apply Life at U MobileWe are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our...

**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

CONTACT CENTRE AGENT: CUSTOMER EXPERIENCE DEPARTMENT _**Responsibilities Greet and interact with customer to ensure all of their needs are attended andprofessionally handled. Handle incoming calls and enquiries on their appointment via telephone calls and Attending external and internal incoming calls via PABX system. Assist patients and clients with their...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

Shift Allowance: 2 cycle RM260, 3 Cycle: RM300 - Performance bonus. - Travel Allowance - From your house to work (by mileage) - Annual Leave, Medical Leave, Hospitalization Leave (as Employment Act). - EPF, Socso and SIP. - Medical Insurance. - Training provided - 2 weeks at Crystal Plaza PJ, 2 weeks at ur work location (Basic pay only) - Contract...

Assistant Manager, Contact Centre Quality & Resolution **Responsibilities**: **Quality Assurance** - To conduct staff coaching & monthly QA discussion - To conduct call calibration session - To formulate and enhance quality monitoring guidelines including TL coaching - Any other task as assigned **Resolution** - Responsible for handling escalation for...

To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact Schedule,...

**Internship - Risk & Control Unit (Contact Centre)** **-** **(**2400008E**)** Tasks under Risk & Control Unit in Contact Centre - To handle non-confidential information related checks. - To perform User Acceptance Test (UAT) for the new report check. - To prepare charts and diagram from compliance related data - Other tasks assigned which is not related to...

To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints - Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems - Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact - Schedule,...

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:What a Contact Centre Manager does at HP:Devise and Implement Call Centre V2.0 to make us Future Ready Proof Understand business needs and translate those needs into people skills and strategies. Responsible for executing the...

**Customer Service Executive (Contact Centre)** **-** **(**240000JK**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

**Customer Service Executive (Contact Centre)** **-** **(**240000QU**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

**Customer Service Executive (Contact Centre)** **-** **(**24000077**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...