Reservation Assistant

4 days ago


Kota Tinggi, Malaysia LOTUS DESARU BEACH RESORT & SPA SDN BHD Full time

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packages plans.

Knows the credit policy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival and alphabetical listing.

Determines room rates based on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancy forecasts.

Prepares expected arrival list for front office use.

Assists in preregistration activities when appropriate.

Monitors advances deposit requirements.

Handles daily correspondence. Responds to inquires and makes reservations as needed.

Makes sure that files are kept up to date.

Maintains a clean and neat appearance and work area at all times.

Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

Walk around with the client and ensuring that they secure whatever services they are in need of.

Getting information about areas of interest in order to target more clients in particular seasons.

Making arrangements for clients travel programs.

Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
To be aware of all front office procedures and assist with reception duties when required.

To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

Willing to undertake any reasonable request made by management in any other areas of the house.

Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

Configuring rates on the hotels property management system.
Lotus Desaru Beach Resort & Spa is a popular beach resort and hence a major tourist destination in Malaysia.

Our vision is to be a respected and trusted brand that is on the top of our customers’ minds and to contribute to the sustainable development of society for a better Malaysia.

**Our Mission**:
❖ To provide superior products and excellent services that set us apart from others
❖ To achieve long-term sustainable growth
❖ To develop a highly capable and committed workforce while prioritizing workplace safety
❖ To contribute to community-building by supporting sustainable efforts

Lotus Desaru Beach Resort & Spa offers 793 modern and spacious apartment suites featuring a cosy living and dining area, with a choice of one to four bedrooms.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


  • Reservation Agent

    9 months ago


    Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full time

    *** The Reservations Agent is responsible for providing quick and efficient service to all guests with reservation requests and inquiries for the hotel. This position is responsible for sharing information with prospective guests to capture sales, and then coordinating the details of reservations. **PRIMARY RESPONSIBILITIES** - On a daily basis, review...

  • Reservations Officer

    7 months ago


    Kota Kinabalu, Malaysia EXO Travel Malaysia Sdn Bhd Full time

    Reservations Officer ensures that confirmed itinerary products and services are booked with the suppliers. Reservations Officer collaborates closely with Travel Consultants to make sure that the information that have been inputted for client file are complete and in order. Reservations Officer also ensures that rate that is provided by suppliers is in line...

  • Reservations Agent

    7 months ago


    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Job Number** 24106423 **Job Category** Reservations **Location** Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservation Executive

    15 hours ago


    Kota Damansara, Malaysia Play Management Sdn Bhd Full time

    We at PLAY manages homestays, villas, and resorts across Malaysia specializing in areas such as Cameron Highlands, Bukit Tinggi, Janda Baik, and Melaka. We are looking for passionate individuals to join our team in growing the company further. **Responsibilities**: - Assist guest in making room reservation or response to any reservation inquiries. - Ensure...

  • F&b Coordinator

    4 days ago


    Kota Tinggi, Malaysia Lotus Desaru Beach Resort & Spa Sdn Bhd Full time

    **Responsibilities**: - Accept dining reservations and arrange parties or special services for diners. - Assists the manager on duty in assigning station/table arrangement and reservation assignments. - Greets guests, escorts them to tables, and provides menus. - Resolves any customer issues as necessary - Assists in coordinating activities of dining room...

  • F&b Coordinator

    4 days ago


    Kota Tinggi, Malaysia LOTUS DESARU BEACH RESORT & SPA SDN BHD Full time

    Accept dining reservations and arrange parties or special services for diners. - Assists the manager on duty in assigning station/table arrangement and reservation assignments. - Greets guests, escorts them to tables, and provides menus. - Resolves any customer issues as necessary - Assists in coordinating activities of dining room personnel to ensure prompt...


  • Kota Tinggi, Malaysia Kerzner International Resorts Full time

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every...

  • Sales Executive

    4 days ago


    Kota Tinggi, Malaysia Lotus Desaru Beach Resort & Spa Sdn Bhd Full time

    **Responsibilities**: - PURPOSE - Generally, oversee activities that attract client patronage and maximum profit for hotels. The job entails selling of Lotus Seaview beach resort services to customers to generate revenue for the management. - .- - Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel - Contact...

  • Sales Executive

    3 days ago


    Kota Tinggi, Malaysia LOTUS DESARU BEACH RESORT & SPA SDN BHD Full time

    PURPOSE Generally, oversee activities that attract client patronage and maximum profit for hotels. The job entails selling of Lotus Seaview beach resort services to customers to generate revenue for the management.- Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel - Contact customers via calls or arranged...

  • Sales Executive

    1 week ago


    Kota Tinggi, Malaysia LOTUS DESARU BEACH RESORT & SPA SDN BHD Full time

    PURPOSE Generally, oversee activities that attract client patronage and maximum profit for hotels. The job entails selling of Lotus Seaview beach resort services to customers to generate revenue for the management.. '¢ Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel '¢ Contact customers via calls or...


  • Kota Tinggi, Malaysia LOTUS DESARU BEACH RESORT & SPA SDN BHD Full time

    PURPOSE The purpose of Front Office Executive is to attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback...


  • Kota Kinabalu, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota Kinabalu Be part of our Shangri-La family! At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...


  • Kota Kinabalu, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota Kinabalu Be part of our Shangri-La family! At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...


  • Kota Kinabalu, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota Kinabalu Be part of our Shangri-La family! At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...

  • Admin Assistant

    7 months ago


    Kota Kinabalu, Malaysia ERA KUTIPAN SDN BHD Full time

    List-ID: 102447743Today 15:04 **Job Description**: - Handling office tasks, such as filing, generating reports and presentations, and setting up for meetings. - Providing real-time scheduling support by booking appointments and preventing conflicts. - Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. -...

  • Personal Assistant

    7 months ago


    Kota Damansara, Malaysia Chin Hin Group Berhad Full time

    Job description: - Support and meet Group Chief Executive Officer's needs in an effective and efficient manner. - Manage meetings and prepare minutes where required. - Prepare reports, presentation materials, business proposals, company memorandum, business letter, etc. - Manage and process travel arrangement eg visa, flight, restaurant and accommodation...

  • Admin Assistant

    7 months ago


    Kota Kinabalu, Malaysia EVOMEDIC SDN BHD Full time

    Responsibilities: - Handling office tasks, such as filing, generating reports and presentations, setting up for meeting and reordering supplies. - Providing real time scheduling support by booking appointments and preventings conflicts. - Making travel arrangements, such as booking ticket flights, car and making hotel and restaurant reservations. - Sceering...

  • Front Office Assistant

    7 months ago


    Kota Kinabalu, Malaysia IRC GLOBAL SEARCH (M) SDN BHD Full time

    Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...

  • Front Office Attendant

    7 months ago


    Kota Kinabalu, Malaysia KING PARK HOTEL Full time

    Good command in English, Bahasa Melayu; Mandarin is advantage. - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. - Understands room status...


  • Kota Kinabalu, Malaysia Gaya Island Resort Full time

    We are looking for a Front Office (Guest Service Assistant) to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Below is the requirements for your reference: - Checking guests in and out. - Receiving and managing reservation - Verifying guests' payment methods during check-in. - Providing customer service...