Branch Support Service Assistant

5 months ago


Shah Alam, Malaysia Rentokil Initial Full time

**Rentokil Initial**:
Rentokil Initial is an international business services company employing over 65,000 colleagues across 70 countries.
We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology.
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

We are looking for a motivated and dynamic Branch Support Service Assistant to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.
To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

**In this role you will be responsible for**:

- Plan customers’ service appointment and coordinate with service team to create optimal schedule
- Ensure all data is input onto the in-house system accurately and efficiently
- Follow up with service team to ensure no service backlogs
- Analyse service team capacity data for service schedule improvement
- Attend monthly stock take and prepare stock closing reports
- Compile service reports and invoice to customer upon request
- Prepare monthly reports

**Requirements**:

- Minimum Diploma/Degree holder in any field
- Minimum 2 years experience in capacity analyses and service schedule
- Good communication skills and has the ability to communicate fluently on the phone
- Good planning and organisational skills with attention to details
- Ability to priorities tasks with effective time management
- Able to handle timelines without affecting quality of work
- Customer-oriented
- Result-driven

**Highly Desirable**:

- Excellent attention to detail and negotiation skills
- Ability to do multitasking job
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen

**Benefits**:
Rewards and Benefits
- Attractive base salary
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

**Location of this branch**:
Rentokil Initial (M) Sdn Bhd
No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.

.



  • Shah Alam, Malaysia Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is an international business services company employing over 65,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training,...


  • Shah Alam, Malaysia Pusat Borong Matahari (Shah Alam) Sdn Bhd Full time

    Job Requirements: - PREFERABLY CANDIDATE WITH SUPERMARKET WORKING EXPERIENCE - Strong verbal and written skills in Bahasa Malaysia, English - Minimum 5 years of working experience as Assistant Branch Manager for high turnover cash and carry / hypermarket / supermarket with more than 70 staffs under your supervision. - Able to work under pressure, fast paced...


  • Shah Alam, Malaysia Pusat Borong Matahari (Shah Alam) Sdn Bhd Full time

    Job Requirements: - PREFERABLY CANDIDATE WITH SUPERMARKET WORKING EXPERIENCE - Strong verbal and written skills in Bahasa Malaysia, English - Minimum 5 years of working experience as Assistant Branch Manager for high turnover cash and carry / hypermarket / supermarket with more than 70 staffs under your supervision. - Able to work under pressure, fast paced...


  • Shah Alam, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...


  • Shah Alam, Malaysia Merchantrade Asia Sdn Bhd Full time

    Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...


  • Shah Alam, Malaysia Merchantrade Asia Sdn Bhd Full time

    Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...

  • Branch Manager

    5 months ago


    Shah Alam, Malaysia Exclusive Factory Mobile Sdn Bhd Full time

    **Position**: Branch Manager **Company**: Factory Mobile **Location**:VG-42, Jalan Plumbum V 7/V, Seksyen 7, 40000 Shah Alam, Selangor **Industry**: IT/Hardware/Smartphone Services **Working Hour**:6 days/week | 2 shifts - 10.00AM - 6.30PM - 1.30PM - 10.00PM **Advertised**: _This job opportunity is being advertised by Acerbic Global SDN BHD, aiming to...

  • Branch Manager

    5 months ago


    Shah Alam, Malaysia Exclusive Factory Mobile Sdn Bhd Full time

    **Position**: Branch Manager **Company**: Factory Mobile **Location**:VG-42, Jalan Plumbum V 7/V, Seksyen 7, 40000 Shah Alam, Selangor **Industry**: IT/Hardware/Smartphone Services **Working Hour**:6 days/week | 2 shifts - 10.00AM - 6.30PM - 1.30PM - 10.00PM **Advertised**: _This job opportunity is being advertised by Acerbic Global SDN BHD, aiming to...

  • Branch Manager

    5 months ago


    Shah Alam, Malaysia Exclusive Factory Mobile Sdn Bhd Full time

    **Position**: Branch Manager **Company**: Factory Mobile **Location**:VG-42, Jalan Plumbum V 7/V, Seksyen 7, 40000 Shah Alam, Selangor **Industry**: IT/Hardware/Smartphone Services **Working Hour**:6 days/week | 2 shifts - 10.00AM - 6.30PM - 1.30PM - 10.00PM **Advertised**: _This job opportunity is being advertised by Acerbic Global SDN BHD, aiming to...


  • Shah Alam, Malaysia Manjaku Baby Mall Full time

    Assist Branch Manager in planning and implementing strategies to attract customers. - Coordinate daily customer service operations (e.g. sales processes, orders and payments). - Keep track on the progress of weekly, monthly, quarterly and annual objectives. - Monitor and maintain store inventory. - Supervise and motivate staff to perform their best. - Coach...


  • Shah Alam, Malaysia Merchantrade Asia Sdn. Bhd. Full time

    Your duties and responsibilities are as follows: - Required to report to work 15 minutes earlier than operational time; - Practice on standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Follow and practice AML / CFT Policy:Know your customerCustomer Due Diligence (CDD)Enhance Customer Due Diligence...


  • Shah Alam, Malaysia Merchantrade Asia Sdn Bhd Full time

    Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...


  • Shah Alam, Malaysia Cuckoo International (MAL) Sdn Bhd Full time

    **Position Overview** 1. Assisting on IT support for the following tasks: - Setup new computer - Setup New IP Phone - Troubleshoot Computer problem - Maintenance on staff Computer - Setup Printer, photocopier machine with user authentication - Setup and maintain WIFI Access Point - Assist in server room maintenance like firewall, Switch, Internet Device,...


  • Shah Alam, Malaysia HLK (Chain-Store) Sdn. Bhd. Full time

    **Responsibilities: - ****: - To assist for all operational matters pertaining to CRM Department. - Handle stock and service set from all branches. - Inform & update customer for the service set status & readiness. - Assist CRM Executive compiling proof of non-conformance product to supplier. - Liaise closely with inter-department to ensure consistent high...

  • Branch Manager

    7 months ago


    Shah Alam, Malaysia MYDIN MOHAMED HOLDINGS BHD. (HQ) Full time

    Reporting to the Area Manager /Operations Manager / Operations Director, Branch Manager (BM) will have responsibility for overall branch operations assigned. He / She is responsible for overseeing all aspects of the store, including all personnel, product, merchandising functions, business processes and results for the store. He/ She also responsible to...


  • Shah Alam, Malaysia Flash Express Delivery Sdn Bhd Full time

    Ikram - 010 - 281 4522 (Whasapp) Job Description: - Manage the parcel and cash processing, disbursement and day-to-day routing. To be accurate, reduce the loss and most effective. - Manage transportation / distribution routes of branches and solve problems during transportation for maximum efficiency. - Manage communication with customers and related...


  • Shah Alam, Malaysia myTukar Sdn Bhd Full time

    Dispatch all cars from branch/yard to another branch/yard - Arrange cars at branch/yard - Carry out bank settlement duties daily - Attend Puspakom, JPJ and government bodies task if required - Check car in and car out record to ensure all listed vehicles same as physical vehicles - Identify company vehicles that required parking charges and ensure parking...

  • Solution Support

    5 months ago


    Shah Alam, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **What you will experience in this role**: - Offer pre-sales system support to the sales department, ensuring optimal configuration between products and clients' systems. - Provide advisory assistance to businesses regarding automation, proposing effective solutions to enhance operational performance. - Clearly convey and demonstrate the benefits of...

  • IT Support

    5 months ago


    Shah Alam, Malaysia CSM Engineering Hardware (M) Sdn Bhd Full time

    _Install and configure hardware and software components._ - _Repair or replace damaged hardware._ - _Upgrade systems to enable compatible software._ - _Install and upgrade antivirus software._ - _Travel to branch sites._ - _Perform tests on new hardware and software._ - _Define software, hardware and network requirements._ - _Troubleshoot hardware and...

  • HR & Admin Assistant

    5 months ago


    Shah Alam, Malaysia HLK (Chain-Store) Sdn. Bhd. Full time

    **Responsibilities: - ****: - To update all branches expenses (eg, electricity, water, telephone, alarm). - To maintain & update company insurance (eg, fire, burglary, lorry insurance). - To handle and filing of relevant documents and quality records. - Assist to monitor & update of staff daily attendance & discipline. - Assist to monitor, record, update...